If you are having trouble logging into your account, we can help you out, and there are a few things you can try yourself too.
Have a look at the below links and click the one you need.
I have not received my 6-digit authentication code, what should I do?
If your code does not come through promptly, you can click Request New Code to have it resent
If this does not work, try authenticating via an alternative method (EMAIL or SMS)
If this still does not work, please contact our Support team by emailing them at help@iplato.com
I do not have my mobile number listed on my iPLATO account, can I still log in?
Yes, you can log in using MFA via your email which will be listed on your iPLATO account.
This will be your @NHS email address
We suggest the next time you log in, add your Mobile Number to your profile as well, as SMS is the most efficient way to complete 2-Factor Authentication. To make changes to your User Profile and add a mobile number, CLICK HERE
It is saying my account is locked out, what does this mean?
If your account is locked out, contact our Support team by emailing them at help@iplato.com
I need to reset my password / I forgot my password
To reset your password, please follow the steps found on our Help Page here
What if none of these solves my problem?
The best thing to do is contact our Support team by emailing them at help@iplato.com