With hundreds of partners using iQualify to deliver courses to thousands of learners, we prioritise creating support materials that help you to assist your team and learners effectively. This is what we mean by second-level support: we support you, and you, in turn, support your team and learners.
In the rest of this article, you'll discover the support available for the various roles within iQualify.
Access our Knowledge base
Everyone can access our Knowledge base full of help articles via the in-app help.
The Knowledge base is divided into collections (including one for learners) that you can browse or search to find what you’re looking for.
In-app chat and email
We offer direct support for account owners, managers, user admins and authors via in-app chat. Account owners may also email us.
Help your learners contact you
Organisations support their learners, so make sure your organisation’s contact details have been added into iQualify so your learners can easily find out how to get in touch with you.
Note: Account owners can update contact details in iQualify settings.
We’re here when you need further support
We’re here to assist you if you receive a query that you can’t answer. Your organisation’s service desk can reach out to us for help. Your inquiry will be directed to one of our support engineers, who will get in touch with you promptly.
Help us to help you
The most helpful information you can provide includes the page URL(s) and full-page screenshot(s).
When you supply all the necessary details, we can begin our investigation immediately. Delays in receiving additional information can slow down the process, making it harder for us to resolve your issues quickly.