Skip to main content
All CollectionsNew to iQualify? Start here...
Quick start guide for Service Desks providing 1st level support
Quick start guide for Service Desks providing 1st level support

Key information for service Desks providing 1st level support your organisation and learners.

Lorcan Reilly avatar
Written by Lorcan Reilly
Updated over 6 months ago

Welcome to iQualify!

As a Service Desk, you play a vital role in supporting your organisation's use of iQualify as first level support. We've put together this guide to give you some background information and links to other help articles that we hope you'll find useful.

Second level support via iQualify

We provide second level IT support for your learners and facilitators. We help you to help your people.

Over time, you may well be able to resolve most things yourself but occasionally you may need to report things that you can't resolve or investigate for yourselves.

A Skills course for Service Desks

We’ve created a short Skills course especially for people who support others in their organisation to use iQualify. In it you’ll learn:

  • The different support that's available for the different roles in iQualify.

  • Quick and easy steps to help resolve things for people faster.

  • How to write the perfect ticket to supply us with just the "need to know" and get your issues resolved faster.

Head to our page all about our Skills courses to sign up to Supporting people with iQualify.

Helpful articles in our Knowledge base

We hope you find these resources helpful. There are plenty more in our Knowledgebase. Either browse or search to find what you need.

Got an idea for an article? Get in touch.

Getting help

If you get stuck, we're here. You'll see a range of help tours when you log in to iQualify and you can always reach to our helpful support team via in-app chat or via this contact us form.

Did this answer your question?