Welcome to iQualify!
As a Service Desk, you play a vital role in supporting your organisation's use of iQualify as first level support. We've put together this guide to give you some background information and links to other help articles that we hope you'll find useful.
Second level support via iQualify
We provide second level IT support for your learners and facilitators. We help you to help your people.
Over time, you may well be able to resolve most things yourself but occasionally you may need to report things that you can't resolve or investigate for yourselves.
A Skills course for Service Desks
We’ve created a short Skills course especially for people who support others in their organisation to use iQualify. In it you’ll learn:
The different support that's available for the different roles in iQualify.
Quick and easy steps to help resolve things for people faster.
How to write the perfect ticket to supply us with just the "need to know" and get your issues resolved faster.
Head to our page all about our Skills courses to sign up to Supporting people with iQualify.
Helpful articles in our Knowledge base
Roles and permissions - You will likely be supporting a range of people at your organisation so check out Overview of roles in iQualify to see the different roles and permissions.
Troubleshooting - See Technology troubleshooting - frequently asked questions for covers answers to some basic technology queries.
Browsers - See which browsers we support.
Integrations and automations - If you and your team are looking at ways to integrate iQualify with your systems or automate processes to make things simpler take a look Connecting iQualify to other systems and see our developer documentation for comprehensive guides and information covering our API, EventHub and configuring SSO.
Managing your support tickets - Get full access to view, manage and submit new support tickets directly through our support portal.
We hope you find these resources helpful. There are plenty more in our Knowledgebase. Either browse or search to find what you need.
Getting help
When logged into iQualify you can access tours and our knowledge base from the Help menu. You can use the Help icon to chat with our AI support agent, Fin.
Fin provides real-time answers and links to helpful resources, and will escalate to our human support team if needed.
Note: In-app chat with Fin isn't currently available on mobile.