Here at iQualify we are constantly monitoring how the platform is used and the data we collect influences and leads the changes and enhancements we make.
We release all the time. Sometimes daily, and definitely weekly. It might be small performance enhancements (that you’re unlikely to notice) or it may be a brand new feature that you’ve been waiting for.
How we update you:
In-app
When we release a big change to a feature or new functionality, or we’re just really excited about it, we send an in-app notification to the role(s) the change affects. If we are releasing a significant change that impacts the way you currently work we’ll let you know in advance of the feature or change being released.
Email
If we need to let you know about a pricing or contract change, or we are making a change that has a significant impact on how iQualify operates, then we send an email to your account owner.
Email updates
We send out regular updates to our mailing list highlighting the success of our partners, new features and what we’re working on. If you haven’t signed up you can do this on our website www.iqualify.com
Road map
Our road map, which we update regularly, shows what we've recently released, what's underway and what we're planning for.
Catch ups
As part of catch ups with our Customer Experience Managers they'll fill you in on what we're working on. And if they know you're waiting for a new feature will make sure you are told as soon as it's released.
Outages
We have an uptime of over 99.9%, however in the unlikely event of an outage we’ll let your technical contact know by email, and we’ll also update Twitter.