Facilitating with iQualify

A brief overview for facilitators of key things to know when facilitating in iQualify.

Caitlin Foran avatar
Written by Caitlin Foran
Updated over a week ago

This article is a quick look at what you can see and do when you're facilitating in iQualify. We've tried to keep this as a one-page overview, so we've included links out to more information throughout if you need it.

Courses within iQualify can have their own specific setups

Remember each course can be set up a little differently by your organisation or manager, so you might not see exactly everything we've listed here.

The experience for a learner

To get a feel for iQualify, it's a good idea to understand first what it's like for learners. Read Learning with iQualify to see an overview of what options learners have available to them.

What you'll see as a facilitator is very similar, with just the odd difference here and there, like Facilitate instead of Continue the course as learners see.

If you ever get stuck getting around, you can see loads of different tours available by choosing Help when you're in iQualify. Find out where Help is located and the tours available.

The Class Console

The Class Console has information at a glance in the tiles (pictured below). And also contains Learner, Marking, Pulse and Insight tabs to allow you to dive deeper into the data.

Screenshot of the Class Console showing various tiles, and the Learner, Marking, Pulses and Insights tabs.

Marking and giving personalised feedback

The Marking tab is a handy way to jump straight to the tasks within your course and see which tasks need marking (the default order puts the tasks needing marking right at the top for you).

Screenshot of the Marking tab and Assessed tasks selected.

If you have other people supporting you in marking or moderation, check out adding a coach for post-moderation or reviewer for pre-moderation.

Note: Marking and feedback looks a little different if you're in a legacy activities and assessment course.

Keeping an eye on engagement

Use the Learners tab of the Class Console to quickly see key information such as: progress, tasks completed, comments added, and badge status.

Screenshot of the Learners tab showing progress, non-assessed tasks done, comments, assessed tasks submitted, and badge status for 2 learners.

Plus, selecting either of the task buttons (non-assessed or assessed) will take you straight to where you can mark tasks for that learner.

You can also see learners' previous attempts which helps record growth over time.

Screenshot of a learner's task submissions for Your planet mnemonic showing 2 submissions.

Gaining insight

Insights gives you a view of learner activity in the class for a range of options and compares individual learners alongside averages for the class.

Screenshot of the Insights tab on Class Console.

Making announcements

In some courses, you'll be able to make announcements and facilitate forum-like discussions.

Note: The specifics of exactly what you'll have available depend on how your learning organisation has set up the activation.

The Talk channels are like forums and let you add a post to a particular topic. Channels can be one-way (announcement only) or two-way where learners can initiate posts as well.

If there's a new post, you'll see a green dot.

Moderating social posts

Learners have the option to report any social posts (Talk channels, in-page discussion, social notes). When a learner reports a post, the post will become hidden for them and you will see it show in your Moderation channel.

All posts that have been reported will appear in your Moderation channel for you to decide to Allow or Remove, and provide a reason. As with Likes, Reports are anonymous and the person who wrote the post won’t be notified.

As a facilitator, you will just see the option to hide a post (as you don’t need to report it to yourself!)

Note: If you choose to allow a post, the post will still remain hidden for the original reporter.

Getting the pulse of learners

You can send out a real-time poll (Pulse) for learners to complete over a set amount of time.

Screenshot of a Pulse about Space and everything in it.

Pulses can be:


The marking list and talk channel dots described above are ways to get straight to task submissions and posts. But you'll also get notified about certain actions.

Screenshot of the notification menu item selected and the list of notifications.

You can set up different preferences for when you'll get an email (talk channel posts, assessed task submissions etc.) via your profile or subscribing to a talk channel.

Editing the content or activation

In iQualify we've created a few different roles as we know in many organisations, the people who build the courses or enrol learners in classes aren't necessarily the ones teaching. You can find out which roles can do what in Overview of roles in iQualify.

It's also useful to know that the activation (class) that facilitators are added to, is not the editable content (course). Watch the video below to see the difference.


As a facilitator, you will have access to the courses you are facilitating as soon as you have been added. This will allow you to set up anything you require prior to the learners joining. Coaches are also able to access courses early.

Note: Learners will not be able to access a course until the course has started.

Other help

When logged into iQualify, you can access tours and our Knowledgebase from the Help menu. Our tours will guide you step by step and show you around.

Want to see what other articles we have for facilitating with iQualify? Check out our Teaching and facilitating collection.

Want to know about other areas of iQualify? See our collection on Learning with iQualify and an overview of Creating courses with iQualify.

Need some help with technology bits and bobs? Technology troubleshooting - Frequently asked questions has answers to common questions relating to logging in, using your browser and recording from your webcam.

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