Step 1: Quit Iris Agent
On the computer running the Iris Agent:
Mac: Locate the Iris icon in the status bar (top right). Right-click on the icon and select “Quit Iris Agent.”
Windows: Locate the Iris icon in the taskbar (bottom right). Right-click on the icon and select “Quit Iris Agent.”
Step 2: Uninstall the Previous Version
Remove the existing Iris application from your operating system:
Mac: Drag the Iris application from the Applications folder to the Trash.
Windows: Use the Add or Remove Programs feature in the Control Panel to uninstall Iris.
Step 3: Remove Directory and Contents
After uninstalling the application, delete the remaining Iris directory to ensure no residual files are left behind:
Mac:
Navigate to the following location and delete the folder:
/Users/<username>/Library/Application Support/Iris
Windows:
Go to your windows explorer. Inside the explorer, click "Show Hidden".
Navigate to the following location and delete the folder:
C:\\Users\\<username>\\AppData\\Roaming\\Iris
Step 4: Install Iris
After completing the steps above, you can proceed with a fresh installation of Iris. Refer to the Getting Started Guide for detailed installation instructions.