We get it — running into issues when trying to withdraw your funds can be frustrating. Let’s go through a few things that might be causing the problem:
🧾 Double-check your withdrawal details: Ensure that all banking information — such as the IBAN, BIC, or bank name — has been entered correctly.
🌐 Check your internet connection: A weak or unstable connection can interrupt the process. Avoid refreshing the page until you’ve received confirmation.
📬 Look out for an email from us: We may have sent you a message regarding which withdrawal method is available for your account.
If everything seems correct but the issue persists, don’t worry — our Customer Support team is here to help. Please send us a screenshot of any error message you’re seeing, and we’ll investigate the issue as soon as possible.