We understand that having a withdrawal cancelled can be disappointing. In some situations, withdrawal requests are reversed and the funds are returned to the player's account.
Here are a few common reasons why this might occur:
🕒 Verification documents were not submitted in time: If we requested documents to verify your identity or payment method and did not receive them within the 3-day window, the withdrawal may be cancelled.
❌ Incorrect payment details provided: Errors such as an invalid IBAN or BIC code can cause the transaction to fail.
⚙️ Technical issues with the payment provider: Occasionally, external system errors may interrupt the withdrawal process.
In all such cases, the full amount is typically credited back to your gaming account.
If the funds have not been returned, please reach out to our Customer Support team with the transaction information (including date, amount, and transaction ID), and we’ll be happy to look into it for you!