Chat and moderation in your live
What you'll learn
This guide explains how to look after your live chat: delete messages, remove a viewer from the live, block an account, report, and choose trusted moderators. You'll also see what the automatic chat filter blocks.
Before you start
You need:
An approved seller account on Jamble
A scheduled or running live
Optional: someone you trust to be a moderator
How to open the actions
Tap a viewer's name or a message in the chat. A menu shows the actions available to you. The options change depending on your role in the live (seller, moderator, or viewer).
As the seller, you may see:
Ver perfil (See profile)
Excluir mensagem (Delete message)
Bloquear do show or Desbloquear do show (Block from live or Unblock from live)
Definir como moderador or Remover dos moderadores (Set as moderator or Remove from moderators)
Convidar como convidado or Remover convidado (Invite as guest or Remove guest, for Live Duo)
Denunciar (Report)
Bloquear or Desbloquear (Block or Unblock)
Delete a message
Tap the message and choose Excluir mensagem (Delete message). It disappears from the chat for everyone right away.
Remove a viewer from the live
Tap the person's name and choose Bloquear do show (Block from live). The viewer is removed from the live right away and can't come back to it. To undo, tap their name and choose Desbloquear do show (Unblock from live).
This block applies to that live. To stop the person from interacting with you in all your lives, use the account block below.
Block an account
Tap the person's name and choose Bloquear (Block). The person can no longer send you messages, join your lives, or buy from your Loja (shop).
To see and unblock profiles:
In the app: in Settings, Perfis bloqueados (Blocked profiles)
In the Seller Hub: Meu Perfil > Bloqueados (My profile > Blocked)
Buyers with a pending payment
If a buyer won a sale and didn't pay, Jamble may restrict their purchases in your live. They keep watching, but the buy button shows Acesso restrito (Restricted access) and they can't buy again in that live. You don't need to do anything.
Report
If someone breaks Jamble's rules, tap the person's name and choose Denunciar (Report). The report goes to the Jamble team, and the person doesn't learn who reported them.
Moderators
Moderators are trusted people who help look after the chat while you sell. They apply to all your lives.
What a moderator can do
Excluir mensagem (Delete message) from viewers
Bloquear do show and Desbloquear do show (Block and unblock from live)
Moderators can't act on you, on other moderators, or on the Jamble team. They also don't sell, don't manage products, and don't choose other moderators.
When a moderator joins your live, they get a notice confirming their role.
How to add a moderator
You can do it in three ways:
In the live: tap the person's name in the chat and choose Definir como moderador (Set as moderator)
In the app: in Settings, open Meus moderadores (My moderators), tap Adicionar Moderador (Add moderator), and search for the person
In the Seller Hub: open Meu Perfil > Moderadores (My profile > Moderators) and use Adicionar moderadores (Add moderators)
How to remove a moderator
Tap the person's name in the chat and choose Remover dos moderadores (Remove from moderators), or remove them from the list in Meus moderadores in the app or Moderadores in the Seller Hub.
Automatic chat filter
The live chat, the title, the description, and the pinned notes go through an automatic filter:
Personal data, such as a phone number, email, CPF, or address, is blocked. The app shows Para sua segurança, não compartilhe dados pessoais no chat. (For your safety, don't share personal data in the chat.)
Links and contacts on other platforms, such as WhatsApp or social networks, are not allowed
Improper language, offensive content, and spam are also blocked
People who keep sending forbidden messages can lose the ability to send messages in the chat. This filter protects you and your buyers: every sale must happen through Jamble.
Important tips
Choose moderators before the live. Have someone you trust ready before you go on air
Don't over-moderate. Remove people who disrupt, but don't delete polite criticism. Buyers who feel heard buy more
Use Bloquear do show for one-off cases. Keep the account block for serious cases
Don't argue with trolls. Delete, remove them from the live, and keep selling
Use pinned notes for the rules. A pinned notice saves you from repeating the same answers
Frequently asked questions
Can I mute a viewer? There is no mute option for sellers. Use Excluir mensagem (Delete message) or Bloquear do show (Block from live).
How many moderators can I have? There is no fixed number. Most sellers have one to three trusted moderators.
Does the moderator need to follow me? No. You can search for and add anyone.
Can moderators sell in my live? No. They only look after the chat.
Can a viewer removed from the live come back to the next ones? Bloquear do show (Block from live) applies to that live. To stop the person from joining your lives, use Bloquear (Block).
Why wasn't my message sent? It may have been stopped by the chat filter, for example because it had a phone number or a link. The app shows a notice explaining why.
Need help?
Talk to us through the in-app chat.