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Account Security

How to log in to Jamble by phone, Google or Apple, use the Seller Hub, update your data, and log out or delete your account.

Written by Kaio Souza

Account Security

What you will learn

This guide explains how you log in to your Jamble account, how to keep your data up to date, how to log in to the Seller Hub on a computer, and how to log out or delete your account safely.

Before you start

  • You need a Brazilian mobile number (area code + number)

  • Have access to WhatsApp or SMS on that number, because the verification code arrives there

  • To buy and sell on Jamble, you must be 18 or older and have a valid CPF

How to log in to your account

Jamble does not use passwords. You can log in in three ways:

  • Phone number: enter your number and tap Continuar (Continue). You receive a code by WhatsApp or SMS and enter it to log in

  • Google: available on iPhone and Android

  • Apple: available on iPhone

On iPhone, the Google and Apple options are under Outros Métodos de Login (Other login methods), at the bottom of the screen. On Android, tap Continuar com Google (Continue with Google).

The same screen is used to create a new account and to log in to an existing one. If the number already has a Jamble account, you go straight into it.

The verification code

After you tap Continuar, the Por favor, digite o código (Please enter the code) screen appears. The code arrives by WhatsApp or SMS.

  • If the code does not arrive, wait for the counter and tap to resend when the option becomes available

  • If you enter a wrong code, the alert Código de verificação incorreto (Wrong verification code) appears. Tap Tente novamente (Try again) and enter it again

  • Never share this code with anyone. The Jamble team never asks for your code

Log in to the Seller Hub on a computer

If you are an approved seller, you can also use the Seller Hub in your browser, at jamble.com/seller/dashboard. Log in with the same method you use in the app: the same phone number (the code arrives by WhatsApp), or the same Google or Apple account. You cannot create a new account on the Seller Hub. See how to use the Seller Hub.

Your personal data

In the app, open Ajustes (Settings) and go to the Conta (Account) section > Informações Pessoais (Personal Information). There you find:

  • Informações Pessoais (Personal Information): first name, last name and date of birth

  • Informações de Contato (Contact Information): email and phone number

  • Informações Legais (Legal Information): your CPF

To change your email or phone number, tap Editar (Edit) on the field and follow the instructions. You may be asked for a verification code to confirm the new details. The CPF cannot be changed in the app once it is saved. If it is wrong, talk to us through the app chat.

In the same Conta section, you also find Notificações (Notifications), Editar meu perfil (Edit my profile) and Perfis bloqueados (Blocked profiles).

Moderators for your lives

If you sell live, you can choose moderators to help with the chat in your lives. You set moderators in the app, under Ajustes > Meus moderadores (My moderators), or in the Seller Hub, under Meu Perfil (My Profile) > Moderadores (Moderators). Moderators help during the live, but they do not get into your account. Only choose people you trust, and remove anyone who no longer helps.

Log out

To end the session on the device, open Ajustes, scroll to the bottom and tap Finalizar Sessão (Log out; on Android, Sair). You can log in again whenever you want, with the same method as before.

Delete your account

  1. Open Ajustes

  2. Scroll to the bottom of the screen

  3. Tap Excluir conta (Delete account)

  4. Confirm

This action cannot be undone. Your data is permanently removed. Before deleting, finish your ongoing orders and, if you sell, withdraw the available balance from your wallet.

Security tips

  • Always use the same login method. If you created your account with Google, always log in with Google. Logging in with another method may open a new account instead of yours

  • Keep your number up to date. If you are going to change numbers, update it in Informações Pessoais before you lose access to the old number

  • Use an email you check. Important messages about your account arrive there

  • Never share the verification code. Be suspicious of anyone who asks for this code, even if they claim to be from Jamble

  • Be careful with contacts outside the app. Payments and conversations about orders happen inside Jamble

Frequently asked questions

The code did not arrive. What do I do? Wait for the counter and ask for a new code. Check WhatsApp and SMS, and make sure the number was entered with the right area code. If it still does not arrive, talk to us through the app chat.

I forgot which method I used to create my account. Try your phone number first. If you see the sign up for a new account instead of yours, go back and try Google or Apple.

Can I log in to the Seller Hub with another number? No. Use the same number, or the same Google or Apple account, that you use in the app.

Can I have more than one account? Each phone number, Google account or Apple account is linked to a single Jamble account.

Is my CPF safe? Yes. The CPF is stored securely and used to comply with Brazilian payment and tax rules.

I think someone got into my account. What do I do? Talk to us through the app chat as soon as possible.

Need help?

Talk to us through the app chat.

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