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Bots and moderation

What is not allowed in lives, how the automatic content filter works and how the team moderates.

Written by Kaio Souza

Bots and moderation

Jamble combines automatic moderation and moderation by its team to keep lives and conversations safe and respectful.

What you'll learn

  • What is not allowed in lives and in the chat

  • How the automatic content filter works

  • How moderation by the Jamble team works

What is not allowed

  • Spam or trolling in live chats

  • Harassing, insulting or provoking other users

  • Selling or trying to sell prohibited items

  • Showing body parts in an inappropriate or explicit way during a live

  • Sharing false or misleading information

  • Disrupting the normal flow of a live on purpose

  • Discussions about political topics

  • Any content that disrespects human rights

  • Promoting contacts, links or businesses outside Jamble

Automatic content filter

Live titles and descriptions, pinned notes and chat messages go through an automatic filter. It blocks, for example:

  • Contacts and invitations to leave Jamble, such as phone numbers, links, WhatsApp or social media

  • Unsafe or misleading content

  • Offensive content or inappropriate language

  • Spam

When a text is blocked, the app shows the reason, for example: Compartilhar contatos ou outras plataformas não é permitido e pode levar à suspensão da conta. (sharing contacts or other platforms isn't allowed and may lead to account suspension). Edit the text and try again.

For your safety, do not share personal information in the chat.

Suspicious activity

Jamble also watches for repeated or coordinated messages, accounts used together to manipulate lives and attempts to get around the rules or the security systems. For security reasons, the criteria used are not disclosed.

Moderation by the Jamble team

  • The Jamble team reviews reported users

  • Jamble enforces live rules and may remove content, block users or end a live when needed

Sellers can also rely on moderators in their own lives, who help delete messages and block users from the live.

Using bots or automated tools to get around moderation is prohibited.

Frequently asked questions

My message was not sent. Why? The filter may have blocked the text, for example because it contained a contact or a link. The app shows the reason. Edit the message and send it again.

I think my text was blocked by mistake. What should I do? Try writing it differently. If the problem continues, contact support.

Need help?

Talk to us through the in-app chat.

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