We use the service, Plaid, to securely connect your bank accounts to Debbie. To link an account to Debbie, you go through the Plaid platform which is separate from Debbie.
Sometimes you may experience a connection issue with Plaid itself. Those error screens look similar to this:
Common causes and solutions for these Plaid errors
Try logging in with your full email address associated with your bank account and not a username
Do not use autofill for your password; manually enter it instead.
Confirm that your checking/savings accounts are open and active
Check your bank account settings to approve third-party connections
Sometimes the issue source is within Plaid or the bank’s actual connection to the service. In these cases, we are not able to troubleshoot. Opt-in to notifications from the Plaid error screen to stay up to date.