How to Request a Medication Refill Through Fridays
Fridays offers a streamlined process for managing medication refills through their patient portal. This article provides comprehensive guidance on the eligibility criteria, step-by-step instructions, expected timelines, and troubleshooting tips for refill requests.
Eligibility Criteria
To ensure accuracy and efficacy in your treatment, you become eligible to request a medication refill only after completing your third injection. This allows your healthcare provider to assess the full effect of the current dosage and ensure your treatment plan aligns with your needs. If the system flags your refill request as "too soon," it may be due to an upcoming provider appointment. You will need to attend the appointment before proceeding with your request.
How to Request a Refill
You can request a refill using the Fridays Patient Portal through either:
Option 1: Submitting a Medication Request
Log in to your patient portal: https://app.joinfridays.com/home.
Navigate to the "My Meds" section on the sidebar.
Click on "New Medication Request".
Answer the specified questions regarding your medication and submit the form.
This process typically takes 2-3 business days for provider review. Following prescription approval, your medication will ship to the address on file and arrive within 5-7 business days. You will receive an email from the carrier (FedEx, UPS, or USPS) with a tracking number.
Option 2: Booking a Video Consultation
If you prefer to discuss your refill with a provider:
Log in to the patient portal.
Navigate to the "Consultations" tab.
Select "New Consultation" and choose the video consultation option.
Answer the necessary questions and schedule the appointment at your convenience.
Troubleshooting Common Issues and Solutions
Eligibility Issues:
Provider Visits or Video Consultations: Depending on your treatment plan, you may need to complete a provider visit or video consultation before submitting a refill request.
Solution: Schedule a provider consultation through the "Consultations" tab in your patient portal and complete any pre-appointment steps.
Technical or Portal Access Issues:
System Errors or Glitches: Technical problems could prevent you from accessing the medication refill option.
Solution: Refresh the page or log back into the portal. If the issue persists, contact support.
Subscription and Payment Issues:
Unpaid Balances: Pending payment obligations may block refill requests.
Solution: Clear outstanding payments in your patient portal, then refresh the page to retry.
Account Suspension: Ensure all required forms (e.g., intake forms) are complete.
Solution: Check your portal dashboard for any incomplete forms and submit them promptly.
Pending or Recent Medication Orders:
Active Orders: Existing orders might restrict new requests.
Solution: Wait for the current order to be delivered or resolved before making a new request.
By following the steps outlined above, you can effectively manage your refill requests and avoid delays in your treatment.