How to Request a Medication Refill Through Fridays
Fridays offers a streamlined process for managing medication refills through their patient portal. This article provides comprehensive guidance on the eligibility criteria, step-by-step instructions, expected timelines, and troubleshooting tips for refill requests.
For compounded GLP-1 weight loss medications, microdosing plans, and Longevity medications (NAD+, Sermorelin, B12), your provider writes a single 12-week prescription. Once that's approved, medication ships automatically every 4 weeks for three total shipments, with no separate request needed in between. For Wegovy, Zepbound, Mounjaro, Ozempic, and Testosterone Replacement Therapy (TRT), medication refills are not sent automatically — a new refill must be manually initiated every month through the patient portal or during a video consultation. Subscription billing continues on its regular schedule either way and is not affected by this.
When to request a refill? (Medical Weight Loss)
To ensure accuracy and efficacy in your treatment, you become eligible to request a medication refill only after completing your third injection. This allows your healthcare provider to assess the full effect of the current dosage and ensure your treatment plan aligns with your needs. If the system flags your refill request as "too soon," it may be due to an upcoming provider appointment. You will need to attend the appointment before proceeding with your request.
Additionally, completing intake forms is necessary after the third injection to ensure Fridays has up-to-date information for fulfilling your medication needs.
How to Request a Refill
You can request a refill using the Fridays Patient Portal through either:
When it’s time to request a medication refill, Fridays allows you to choose between the following methods depending on your preference and needs:
Submitting a Refill Form: This is the simplest method and is preferred for standard requests.
Scheduling a Video Consultation: This option is recommended if you need to discuss dosage adjustments, new symptoms, or other concerns with your provider.
For compounded GLP-1 weight loss, microdosing, and Longevity medications, you'll submit a request once every 12 weeks; the three shipments within that window are automatic. For Wegovy, Zepbound, Mounjaro, Ozempic, and TRT, submit a refill request or schedule a consult each month to ensure timely delivery.
Option 1: Submitting a Medication Request
Log in to your patient portal: https://app.joinfridays.com/home.
Navigate to the "Medications" section on the sidebar.
Click on "New Medication Request".
Answer the specified questions regarding your medication and submit the form.
After answering the specified questions, ensure all details in the intake form are accurate to avoid potential delays during the review process.
This process typically takes 2-3 business days for provider review. Following prescription approval, your medication will ship to the address on file and arrive within 5-7 business days. You will receive an email from the carrier (FedEx, UPS, or USPS) with a tracking number. For compounded GLP-1 weight loss, microdosing, and Longevity medications, one approved request triggers all three shipments within the 12-week prescription automatically. For Wegovy, Zepbound, Mounjaro, Ozempic, and TRT, automatic subscription billing does not trigger refill shipments, which must still be requested monthly.
Purchasing Additional Months or Promotions
If you purchase additional months of the same program (including discounts or promotions), those months are added to your existing subscription. Your subscription is not canceled, and your renewal date is extended.
You can continue requesting refills from your current plan as usual. Any additional months you purchase will begin after your current billing period ends, ensuring there are no gaps in coverage.
Purchasing additional months does not reset, remove, or replace your existing refill eligibility.
Understanding Billing vs. Refill Requests
Subscription charges and refill requests operate independently. Billing occurs automatically based on your selected plan to maintain your subscription. For compounded GLP-1 weight loss medications (Semaglutide and Tirzepatide), microdosing plans, and Longevity medications (NAD+, Sermorelin, B12), your provider approves one 12-week prescription, and that single approval triggers all three shipments automatically — no separate request is needed for the second or third shipment. For Wegovy, Zepbound, Mounjaro, Ozempic, and TRT, a refill request is needed every month to initiate that month's shipment — even for prepaid plans or bulk orders, such as a 3-month subscription, a refill must still be requested each month to schedule that shipment. In all cases, if you do not request or receive a medication shipment during a billing period, that time is still counted toward your plan. You won't receive extra months or extensions for unused time.
Option 2: Booking a Video Consultation
If you prefer to discuss your refill with a provider:
Specific scenarios where video consultations are especially helpful include:
Reviewing or adjusting medication dosage
Discussing new symptoms or side effects
Addressing provider-recommended follow-up consultations
Log in to the patient portal.
Navigate to the "Consultations" tab.
Select "New Consultation" and choose the video consultation option.
Answer the necessary questions and schedule the appointment at your convenience.
Troubleshooting Common Issues and Solutions
Eligibility Issues:
Provider Visits or Video Consultations: Depending on your treatment plan, you may need to complete a provider visit or video consultation before submitting a refill request.
Solution: Schedule a provider consultation through the "Consultations" tab in your patient portal and complete any pre-appointment steps.
Technical or Portal Access Issues:
System Errors or Glitches: Technical problems could prevent you from accessing the medication refill option.
Solution: Refresh the page or log back into the portal. If the issue persists, contact support.
Subscription and Payment Issues:
Unpaid Balances: Pending payment obligations may block refill requests.
Solution: Clear outstanding payments in your patient portal, then refresh the page to retry.
Account Suspension: Ensure all required forms (e.g., intake forms) are complete.
Solution: Check your portal dashboard for any incomplete forms and submit them promptly.
Pending or Recent Medication Orders:
Active Orders: Existing orders might restrict new requests.
Solution: Wait for the current order to be delivered or resolved before making a new request.
By following the steps and tips outlined above, you can proactively manage your refill requests, ensuring timely arrivals and uninterrupted treatment.