Understanding Medication Shipments and Payments for Multi-Month Plans
If you've experienced receiving less medication than expected under your multi-month plan, this article explains the standard shipment process and what actions may be required from you to ensure timely medication refills.
How Multi-Month Subscription Plans Work
Shipment Policies
For multi-month prescription plans, medication is shipped in smaller increments for quality assurance purposes and to comply with pharmacy regulations:
Fridays typically ships one month of medication at a time, even for 3-month prepaid subscriptions. After 3rd dose of your first shipment, you must request your next monthly refill through the patient portal. Failure to do so will delay future shipments.
Requesting Refills for Medication
To ensure the next dose of your medication arrives promptly, follow these steps:
Log in to your Fridays patient portal at https://app.joinfridays.com/home.
Navigate to the My Meds section on the sidebar.
Select New medication request, complete the required form, and submit it. Once reviewed by a provider (this may take 2–3 days), your next shipment will be processed.
Alternatively, you may need to book a video consultation for new prescriptions or updated dosages:
Go to the Consultations tab in your portal.
Click on New Consultation and choose the video consultation option.
Follow the prompts to provide details and schedule an appointment.
This process ensures your treatment plan stays up to date.
Handling Discrepancies in Medication or Payment
If you believe there is an issue with the medication received or billed:
Verify if your shipment timeline aligns with the policies mentioned above (e.g., staggered shipments due to BUD regulations).
If missing shipments are not corrected automatically after a reasonable processing time, reach out to Fridays' customer support for resolution.
Keep all correspondence records like billing invoices or tracking details for reference during any claim.
Common Questions
Why didn’t I receive all bottles/vials upfront for a multi-month prescription?
Medications are shipped incrementally to ensure they remain fresh and comply with pharmacy-specific BUD regulations.
Why do I need to request refills every month for a prepaid 3-month plan?
This policy ensures that your treatment plan remains medically appropriate and that your provider can monitor your progress.
What if I missed requesting a refill on time?
Log in to the patient portal as soon as possible, complete the refill request process, and refrain from skipping doses. Delays in submitting the refill form may result in delays in shipment.
Conclusion
Fridays’ multi-month subscription plans are designed for cost savings and treatment optimization. While the upfront billing may reflect a 3, 6 or 12-month supply, the actual shipments are staggered monthly. Always be proactive in monitoring your supply and submitting accurate, timely refill requests to avoid delays.