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Why do I need a video Visit?

Updated over a week ago

Why Do I Need a Video Consultation for My Medication Refill and How Can I Schedule One?

Fridays requires periodic video consultations with your provider to ensure your treatment remains safe, effective, and compliant with updated medical protocols. This step provides an opportunity for healthcare providers to assess your health progress, discuss any medication adjustments, and address your concerns. Below is an in-depth explanation of why video consultations might be necessary and how to schedule one through the Fridays patient portal.

Why Is a Video Consultation Required for Medication Refills?

Several factors may require a video consultation:

  1. Subscription Type: Depending on your subscription plan, you may need a video visit for some or all medication refills. For instance, patients in maintenance mode or with a three-month upfront subscription may still require periodic consultations.

  2. Regulatory and Safety Updates: Recent medical regulations and updates to subscription protocols may mandate consultations for continued medication refills. This ensures that treatment plans are current and address any changes in health or medication needs.

  3. New Medication Formulations: For medications with new formulations or FDA updates, a video consultation is often required to discuss changes and ensure the patient is informed about the updated prescription.

  4. Prescription Management: For patients transitioning between medications (e.g., switching to branded or compounded medications) or adjusting dosages, consultations are necessary to determine the best course of action.

  5. Missed Visits or System Requirements: In cases where no successful visit is on record, the system may require rescheduling a video consultation before approving further refills.

How Often Are Video Consultations Required?

The frequency of video consultations depends on your plan and circumstances:

  • Most subscription plans require consultations just for the initial visit. After that a provider may request a video visit

  • Patients on certain medication plans may have to book a video consultation each month, reflecting safety and regulatory changes. .

How to Schedule a Video Consultation?

Follow these steps to book your video visit through the Fridays patient portal:

  1. Log in to your Fridays Patient Portal.

  2. Navigate to the Consultations tab from the sidebar menu.

  3. Click on New Consultation and select the Video Consultation option.

  4. Complete the pre-consultation questions that appear to help your provider tailor the session to your needs.

  5. Review available time slots and choose the one that works best. Consider selecting the earliest available time for more scheduling options. You may also choose a specific provider, if desired.

  6. Confirm your consultation details and book the appointment.

Alternative Options for Medication Refills

If a video consultation is not mandatory for your next refill, you can place a refill request directly through the portal:

  1. Log in to your patient portal and navigate to the My Meds section.

  2. Click on New Medication Request and complete the inquiry form.

  3. Submit the form; your provider will review your request within 2–3 business days. They’ll prescribe accordingly unless further clarification is needed, in which case you’ll be contacted.

For further assistance, follow these steps to address your concerns:

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