How Do I Manage My Medication Refills and Billing with Fridays?
Fridays operates on a subscription-based model that provides access to medication and health care services like teleconsultations and lab work. However, users must actively manage their medication refills through the Fridays platform even though subscription charges recur automatically. Below, you'll find a comprehensive guide to understanding Fridays' refill and payment process, how to submit requests, and troubleshooting common concerns.
Overview of Fridays' Refill and Billing Model
Fridays subscriptions operate on a billing cycle that charges patients automatically based on their medication plan, covering costs like consultations, prescriptions, and dietary coaching. However, medications are not shipped automatically. Patients are required to request refills through the Fridays portal to ensure their treatment plan remains up-to-date. This applies regardless of whether you are on a one-month or multi-month payment plan.
Key Points:
Recurring Billing: You'll be billed automatically based on your plan choice - ex. Every 28 days for a monthly plan. This charge secures your access to Fridays' services but does not trigger automatic medication shipment.
Manual Refill Requests: Medications are shipped only after a refill request has been approved by your provider. This provides the flexibility to update treatments based on current needs.
Submitting a Medication Refill Request
There are two ways to submit a refill request:
1. Using the Friday Patient Portal
Log into your Fridays patient portal: https://app.joinfridays.com/home.
Navigate to the 'My Meds' section in the sidebar.
Locate and click the 'New medication request' button.
Fill out the form with relevant details about your medication.
Submit the request. Your provider will review it within 2–3 days. If additional information is needed, you will be contacted.
2. Scheduling a Video Consultation
Log into the Fridays portal: https://app.joinfridays.com/home.
Navigate to the 'Consultations' section in the sidebar.
Click on 'New Consultation' and select the video consultation option.
Answer a few questions about your treatment so your provider can prepare.
Choose the earliest available appointment or select a specific provider.
Either option ensures your refill request is processed efficiently.
Post-Consultation Process
Once your provider approves your prescription, the medication will be dispatched to your registered address. Delivery typically takes 5 to 7 business days.
Frequently Asked Billing and Refill Questions
Why Was I Charged Without Receiving a Refill?
Fridays systems charge patients on a recurring cycle to maintain a seamless subscription experience. However, medication fulfillment requires patients to log into their portal and submit a refill request. This ensures that the medications you receive meet your current health needs.
Do I Have to Submit Refill Requests Monthly if I Paid Upfront?
Yes, even if you opted for a multi-month payment plan, you must still submit a refill request each month. Fridays ships medications monthly to adapt to any necessary adjustments in your treatment. This is to safeguard against any potential changes in dosage or instructions based on your health condition.
Why Haven't I Received My Approved Request?
Approved requests can experience delays if payments or processing are not aligned. To avoid delays, it’s important to submit requests shortly after your third injection.
If I’ve Already Paid, Do I Need to Pay Again for the Refill?
No, the subscription charge covers each refill within the billing cycle, provided the refill request is submitted correctly. Ex. 1 medication refill every 28 days for monthly plans.
Troubleshooting Refill Issues
Billing Concerns
Your subscription charge ensures continuous access to Fridays services, but medication shipment requires manual action. Ensure that payment aligns with your refill schedule to avoid disruptions.
Portal Request Errors
If your request cannot be submitted successfully, confirm via the Fridays portal or contact Fridays support for further assistance. System glitches or missing pre-requisites may sometimes lead to this situation. Implement these processes to seamlessly manage your Friday subscription and medication refills. Always ensure your account details and prescriptions are up-to-date during any interaction with Fridays.