How to Cancel or Reschedule a Consultation on Fridays
Fridays provides quick and convenient options to manage your consultations through the patient portal or by contacting our support team. Whether you need to cancel, reschedule, or rebook due to a missed appointment, the following guidelines will assist you.
Managing Appointments via the Patient Portal
Fridays' patient portal is designed for seamless scheduling and rescheduling of appointments. Follow these steps:
Log in to your Patient Portal: Visit https://app.joinfridays.com/login.
Access Consultations: From the sidebar, select the 'Consultations' tab.
Reschedule or Cancel Options: - For appointments within 7 days: Click to reschedule directly — no new intake form required. - For appointments more than 7 days away: You can cancel and rebook by completing a fresh intake form.
New Consultations: Click 'New Consultation' for booking future appointments. When prompted, fill in additional information to help your provider. We recommend selecting 'Earliest Available' for the best slots.
Join Your Appointment: Use the 'Join Now' option in the portal to access your appointment five minutes before its scheduled time.
Additional Rescheduling Support
When Portal Options Are Unavailable
If you're unable to reschedule directly in the portal:
Provide Availability: Share your preferred times and dates with Fridays Support via phone or email. They can assist in setting up an appointment convenient for you.
Technical Assistance: If technical issues prevent you from modifying your appointment, confirm interest in rescheduling, and Fridays will guide you through available options.
Unavailable Requested Times: When your requested appointment time is unavailable, Fridays will provide alternative options. Ensure you promptly communicate which new slots work for you so the appointment can be secured.
Missed Consultations and Double Bookings
Missed Appointment: Rebook a missed consultation by logging into the portal and starting a new booking. Specify your availability if manual assistance is needed.
Managing Double Bookings: If you accidentally double-book a consultation, cancel the unnecessary appointment or request support for assistance.
Conflicts with Scheduled Time: If a scheduled time conflicts with your availability, Fridays will provide information on open slots and assist in adjusting the appointment to your preference.
Unavailable Time Slots: If your requested reschedule date is unavailable, Fridays Support will provide alternative timings. Communicate promptly to select and confirm a suitable option.
Special Cases for Rescheduling
When Requested Times Are Unavailable
Fridays supports rescheduling if preferred times are unavailable. Below are the steps to manage such situations effectively:
Inform the support team if the suggested alternative time does not work for you.
Provide a range of times better suited to your availability.
Fridays will collaborate with you to find the next earliest available slot or a mutually convenient time.
Payments and Subscription Status
If your subscription payment is declined, you cannot schedule appointments until the payment is resolved. Once processed, provide your availability to Fridays Support to reschedule.
Rescheduling Due to Other Scenarios
If consultations have been canceled (e.g., technical issues, others taking preferred time slots), Fridays encourages users to submit dates for optimal accommodations.
Avoiding Charges from Canceled Appointments
To avoid charges for canceling an initial consultation, ensure no subscription or order is in progress. If necessary, Fridays will process a refund for charges already applied.
By leveraging these tools and resources, you can confidently manage your appointments and enjoy uninterrupted service with Fridays.