What Should I Do If I Missed My Appointment?
Missing an appointment can happen for various reasons, but Fridays provides a number of solutions to ensure you get back on track. Below, you'll find comprehensive guidance to address different scenarios and specific issues that may arise when you miss an appointment or encounter scheduling challenges.
General Steps for Missed Appointments
If you missed an appointment, you can take the following steps to reschedule or continue with your care:
Log In to Your Patient Portal: Visit the Fridays patient portal and log in to your account.
Navigate to the Consultations Section: Click the "Consultations" tab on the sidebar, then select "New Consultation."
Book a Video Consultation: Choose the "video consultation" option and answer the prompted questions to help providers understand your needs.
Secure the Earliest Appointment: Select the "earliest available" slot for quicker scheduling, or choose a specific provider if you have a preference. Initiate the appointment by clicking the link at least 5–10 minutes before the scheduled time. Ensure your account details, including your email, are updated to avoid potential issues.
Appointment Rescheduling and Cancellation Policies
Late Arrivals: Fridays offers a grace period of 3–5 minutes for late arrivals. Otherwise, you can reschedule your session through the portal for another convenient time.
Missed Care Coaching or Dietitian Appointments: Navigate to the "Coaching Hub" in your portal to view available sessions and book a coaching or dietitian meeting. Confirm your preferred timing before rescheduling.
Unattended Video Appointments: If no one joined your video appointment, you must rebook through the "Consultations" tab. Write your name exactly as it appears in your portal for successful appointment confirmation.
Addressing Time Zone and Scheduling Confusions
If you are seeing what you believe to be time zone discrepancies or experiencing issues with notifications please see the best practices below:
Notify support of your preferred time, and they will accommodate rescheduling.
Log in to the portal to ensure upcoming appointments reflect your correct time zone settings.
For consistent time management, double-check reminder emails and set alerts—this can help avoid missed consultations altogether.
Language or Communication Barriers
If you missed your appointment due to language-related challenges (e.g., waiting for contact in another language):
Check your spam or junk mail for missed communication.
Reach out to Fridays patient support for help rescheduling and to confirm future communications are sent in your preferred language.
Medication-Specific Scenarios
If you missed a medication-related video consultation:
Visit the "My Medications" section in your portal.
Request new medication by filling out the appropriate form. The provider will process your request within 2–3 business days.
Alternatively, reschedule a medication consultation through the portal for further assistance.
Missed Phone Call Sessions
For unattended information or coaching phone calls:
Verify your phone settings to ensure calls are not blocked or denied automatically.
Notify Fridays support of your availability, so another call can be arranged.
Fridays strives to provide flexible and user-friendly solutions for rescheduling any missed appointments. If you encounter any unique issues not addressed here, please contact Fridays support directly for personalized assistance.