How to Reactivate Your Fridays Account and Update Your Payment Method
If you need to reactivate your Fridays account and ensure your payment method is up to date, follow this detailed guide. This resource covers the steps for account reactivation, updating payment methods, resolving payment issues, and understanding subscription plan pricing.
Steps to Reactivate Your Fridays Account
Log in to the Patient Portal: - Access your account at https://app.joinfridays.com/. - If you’ve forgotten your password, use the “Forgot Password” option to reset it via email. - Navigate to the Shop section.
Confirm Your Plan Choice: - Ensure you have selected one of the following plans: Compounded GLP-1/GIP (Tirzepatide) available for 1, 3, 6, or 12 months ($299/month, with multi-month discounts) or Compounded GLP-1 (Semaglutide), also available for 1, 3, 6, or 12 months ($199/month, with multi-month discounts).
Complete the Intake Form: - Based on your selected plan, provide updated health and profile details by completing the required intake form. This ensures that providers have accurate and up-to-date information to resume your medication without changes in dosage.
Confirm and Submit Payment: - Confirm your selected plan and authorize payment in the Billing section of the portal. Payments must be processed securely through the portal. - Once payment is successfully submitted, your account will be reactivated, typically within seconds.
Updating Your Payment Method
If you need to update your card on file, follow these instructions:
Go to the billing section of the Patient Portal.
Click on "Edit" in the top-right corner of the "Payment Method" area.
Enter the updated credit card information, ensuring the details are correct.
Check the box to provide consent for automatic charges.
Click "Save Changes."
Your updated card should be displayed in the "Payment Method" area. If you have had issues with declined payments, ensure your card has sufficient funds and that there are no fraud holds.
Once your account is reactivated, you will have access to additional benefits such as booking appointments, requesting medication refills, and exploring group coaching sessions and other support services.
Troubleshooting Payment Issues
Declined Payment Scenarios
If a card is declined: Contact your bank to confirm authorization or use a different payment method.
If errors persist, retry the following: - Confirm the last four digits of the card associated with your account. - Verify that your account has sufficient funds.
For faster resolution: - Retry the payment after resolving issues with your bank. - Go back to the Portal to resubmit the charge using the updated payment method.
Related FAQs on Subscription Reactivation and Payments
What happens to my subscription when my card is updated? - Once your payment method is updated and sufficient funds are available, Fridays will process payment for the applicable billing cycle.
Can delayed payment updates affect my subscription? - Your account won't be canceled due to delays in card updates, as long as payment is resolved within a reasonable time frame.
By following these steps and reviewing the FAQs, you can ensure a seamless reactivation process and avoid payment interruptions.
Discounts and Promotions
Discounts or promotional codes are only valid for new customers registering for Fridays for the first time. Returning customers are ineligible for such offers. If you have questions about promotions or eligibility, please check our website or contact support.