Understanding Fridays' Subscription Billing and Payment Processes
Overview
Fridays operates on a subscription model designed to maintain continuity in your care and services. As part of this model, customers are automatically charged based on their subscription type. This cycle covers a comprehensive range of services, including virtual consultations, prescription renewals, assistance with insurance, and access to dietitian support and coaching sessions. Below, we provide answers to common questions around automatic charges, stopping or changing payments, and requesting refunds.
Why Are Charges Processed Automatically?
Fridays' billing system is set up to prevent disruption in treatment or services. Automatic charges occur based on your subscription type regardless of whether a refill request is submitted. This ensures uninterrupted access to services and allows customers to focus on their care without needing to manually initiate payments. Note, however, that while charges are automated, refill requests must still be submitted manually after completing prior doses.
Managing Subscription and Payments
How to Cancel Your Subscription
If you wish to prevent future charges, you can cancel your Fridays subscription at any time. Here’s how:
Log in to your Fridays account via the patient portal.
Go to your subscription plan settings.
Select the "Cancel" button and follow the steps outlined.
Your subscription will remain active until the end of the current billing period, and no further charges will be incurred once the cancellation takes effect. After cancellation, your account will be archived rather than deleted.
Account Status After Cancellation
When you cancel your Fridays subscription, your account enters an 'archived' state rather than being permanently deleted. This archiving process ensures that:
Your payment details and subscription are deactivated
No further billing occurs
Your account information remains secure but inactive
Fridays retains the account data in compliance with HIPAA policies
Currently, Fridays does not support permanent deletion of user accounts. Account archiving is the standard procedure for users who no longer wish to maintain an active subscription.
Why Subscriptions Charge Even Without Refills
The subscription fee is tied to your ongoing plan and services rather than specific refills. This means charges are processed whether or not a refill request was made. Refills or medication orders are not automatically processed—users must actively request them each cycle.
Handling Unrequested or Duplicate Charges
If you discover a charge that you believe was processed in error, check your bank statement or transaction ID. In most cases, unintended charges may reflect as pending transactions and will be voided automatically. To ensure accuracy, wait up to the next business day to confirm. If issues persist, consult Fridays Support or your bank for assistance.
Refunds and Resolving Billing Issues
Requesting a Refund
If a charge occurred without receiving a refill or service, you can request a refund through Fridays Support. Refunds typically process within 5-10 business days and will appear in your account during this period.
Ensuring Your Payment Methods Are Current
To avoid complications, ensure your payment methods—like credit cards—are up-to-date and accurate via the Fridays platform. Removed cards may still get charged unless completely removed from your billing profile. Please contact Fridays Support to double-check your "Default" card selection to ensure payments route correctly.
Avoiding Future Issues
Track Your Refills: After completing your 3rd dose in the current cycle, submit a refill request promptly via the patient portal, so prescriptions align with your billing schedule.
Review Subscription Settings: Regularly check your plan settings to ensure billing and service terms fit your needs.
Cancel as Needed: If necessary, cancel your subscription to avoid charges you do not currently need.
Common Questions About Fridays' Billing
Why Was My Card Charged if I Haven’t Received Medication? Automated billing ensures continuity of service, but medication refills require separate requests. Check your medication delivery status in the "My Meds" section of the portal for updates .
When Are Automatic Charges Processed? Charges are billed based on subscription type, supporting continuous access to registered Fridays services.
What Happens After Subscription Cancellation? Once canceled, your subscription will end at the billing period’s conclusion, and no further fees will occur.
Can I completely delete my Fridays account? Currently, Fridays does not support permanent deletion of user accounts. When you cancel your subscription, your account is archived instead, which deactivates all payment information and prevents further charges while maintaining your account history.
If you have additional questions or unique circumstances regarding billing, subscribing, or cancellations, please contact Fridays Support for personalized assistance.