Why Do I Need to Make a Payment to Access the Fridays Portal and Services?
To ensure seamless usage of the Fridays platform and its services, customers are required to make a payment as part of the registration and consultation process. Below, you’ll find a detailed explanation of payment-related requirements, refund policies, and how to access your account and patient portal after payments.
Why Payments Are Necessary
Payments are a fundamental part of accessing the Fridays platform. They help facilitate essential services, such as:
Payments are processed automatically every set billing period as part of a subscription cycle. This policy enables uninterrupted access to Fridays’ services, including consultations and coaching sessions.
Portal Access: Payments are required to activate your user account and gain entry into the patient portal. Once your payment is processed, you can start accessing various features available in your portal, like scheduling consultations or viewing documents.
Consultations: Patients need to provide payment or credit card information as part of booking consultations with medical providers. Even if your condition renders you ineligible for specific treatments, you’ll receive a full refund.
Subscription Maintenance: To fully utilize services, including virtual visits with providers, an active subscription is required. As a safeguard, refunds are issued if treatments are deemed unsuitable.
Billing Cycles: Payments are charged every set billing period to ensure uninterrupted service. This automatic cycle allows continuous access to all Fridays features.
Additional Benefits: With a GLP-1 subscription, users gain access to 1:1 virtual dietitian consultations, coaching sessions on mental health and nutrition, and assistance with insurance navigation.
Steps to Access the Portal Post-Payment
After completing your payment, you can access your Fridays patient portal using the following steps:
Navigate to Fridays Portal Login.
Enter your login credentials that you used during registration.
For first-time users, ensure that payment has been confirmed to activate access to the account.
Scheduling Consultations and Requesting Medication Refills
Once signed into the patient portal:
Visit the "Consultations" tab.
Choose the option to book a medical consultation.
Follow the on-screen instructions to request a video consultation for medication refills. This ensures proper management of your treatments.
Fridays also offers a refund if you are disqualified from services after upfront payment, ensuring equitable charges and providing a financial safety net for users.
By following these guidelines, you can efficiently activate and use your Fridays account to book consultations, maintain your subscriptions, and access the necessary health resources.
Addressing Early or Unexpected Charges
It’s important to note that payments might be processed early in certain cases, such as when creating a medication refill order. Any missing or delayed payments could result in hold-ups in processing your requests until the payment is resolved.