What Should I Do If My Refrigerated Medication Arrives Warm During Delivery?
Refrigerated and temperature-sensitive medication is specifically designed to withstand certain conditions during shipping. Below, we outline what steps to take if you receive your medication warm and provide essential information about its viability and safe usage:
General Guidelines About Medication Viability
Medication is shipped on ice. It takes high temperatures and several days to reach a melting point. After the ice completely melts, the medication remains cool since it has been in ice temperatures since it was packaged. Therefore, the shipment is viable for several days of travel. Once it does reach a hotter temperature - testing suggests that semaglutide/tirzepatide injections can remain viable after exposure to temperatures up to 104°F (40°C) for up to three days. It would be best if you refrigerated once received to avoid any issues. Sometimes shipping can take a few extra days, but they are packed in ice. It is unlikely that the medication will be exposed to these temperatures for that long.
Recommended Steps Upon Receipt
Refrigerate Immediately: As soon as you receive the medication, place it back in the fridge regardless of its apparent temperature. Immediate refrigeration helps maintain its viability for future use.
Inspect the Medication: Check for any visible signs of damage, such as cloudy liquid or a leaking vial. If you notice anything unusual, do not use the medication until further clarification from support.
Document Concerns: Take clear photos of the medication and its label, as well as the shipping packaging. This is especially important if the ice packs have fully melted.
Consult Support When in Doubt: If you are unsure about the medication's integrity or beleive that it has been warm for longer than three days, reach out to support. Including the documented photos ensures a quicker resolution.
Additional Tips to Ensure Safe Usage
Be Proactive With Monitoring: Track your shipping and delivery notifications to anticipate delays or environmental impacts.
By following the guidelines above, you can ensure the efficacy of your medication while safeguarding your health. Remember, if in doubt, always reach out to support for further clarity.