Understanding Medication Delivery Timelines and Tracking
General Delivery Timelines
Once your medication is prescribed, the standard delivery timeline is within 5-10 business days. This timeline may vary slightly as follows: Medications under Fridays' Multi-Month Plans are shipped monthly, ensuring alignment with BUD (Beyond-Use Date) constraints and treatment adjustments.
Initial shipment timing: Medications are typically delivered within 7-10 business days.
Faster delivery scenarios: Some medications may arrive in 5-7 business days, and shipping duration usually includes 1-2 days expedited shipping for the pharmacy to the delivery address.- Multi-Month Medication Plan Deliveries: Although prepaid for multiple months, shipments are done monthly to comply with safety and effectiveness monitoring.
If your medication requires a consultation or specific medical approvals, the delivery timeline will start after these prerequisites are completed.
Steps to Track Your Medication
Receive Tracking Details: Once a shipment tracking label is generated by the carrier (FedEx, USPS, or UPS), you will receive an email that includes the tracking number.
Use the Patient Portal: Navigate to the 'My Meds' section in the Fridays Patient Portal (https://app.joinfridays.com/). The portal will update with your medication's shipping status and provide the tracking details.
Request Monthly Refills: To receive next month's shipment, submit a refill request through the portal by filling out the form under 'New medication request.' Allow 2-3 days for prescription review.
Common Causes for Delayed Medication Delivery
Medication delays can occur due to the following reasons:
Incomplete consultations: A scheduled consultation with a doctor may be pending before the prescription is finalized.
Missing medical records: Specific lab results or medical tests required for the medication might still be under processing. Once results are uploaded to the portal and reviewed, the process resumes.
Payment complications: If there are unresolved payment or subscription issues, the medication will not be shipped.
Troubleshooting Delivery Issues
If your medication hasn't arrived within the expected timeframe:
Log in to your Fridays Patient Portal and double-check for updates in the 'My Meds' section.
Contact Fridays' support directly through the portal or via email to ask for assistance in tracking your order.- Confirm that you've submitted a refill request for the month and ensure it has been processed. If the issue persists, contact support for further assistance.
Ensure Payments Are Updated: Verify and settle any pending invoices in the portal to avoid delays.
Confirm Email Details: Check that your email details are correct to receive tracking updates without issues.
Summary
Fridays ensures medications are shipped quickly and provides multiple ways to track and verify their delivery, including email notifications and a robust patient portal. For any unusual delays, support is readily available to assist users with their queries. Additional resources are available to assist with your medication tracking needs, including the patient portal for real-time status updates and Fridays' support for any unresolved issues.