How to Resolve Medication Status and Delivery Issues on Fridays
If you're encountering issues with your medication order, such as system errors or delivery delays, this guide provides actionable steps to resolve your concern. These instructions cover tracking orders, updating statuses, and managing delivery-related problems.
Once your medication is prescribed, Fridays collaborates with partner pharmacies. Medications are typically sent to the pharmacy for processing, and you should expect a shipment timeline of about 7-10 business days, excluding weekends. High-demand periods or logistical backlogs may extend this timeline slightly.
Common Medication Status Issues and Solutions
Pending Status Blocks New Orders
If your previous request shows as 'pending' even though you've received the medication, you should be able to click the 'Mark as Received' button in the medication request card.
The 'Pending' status indicates that the prescription has been processed but is awaiting tracking updates from the pharmacy. You will be notified by email once the medication is dispatched by the carrier.
Checking on Delivery Status:
'Checking on delivery status' means your medication has already been sent to the pharmacy. Expected delivery timeline is 7–10 business days, excluding weekends.
If you’ve already received your shipment but the status appears as 'Checking on delivery status' even though you've received the medication, you should be able to click the 'Mark as Received' button in the medication request card.
Tracking Your Medication Order
Step-by-Step Tracking:
Go to the My Meds page in the Fridays Patient Portal.
Locate your order and use the tracking number provided to monitor the shipment via FedEx, USPS, or UPS.
If you haven’t received a tracking email, check your portal under recent orders.
If the status continues to show no changes even after the standard shipment timeline, please reach out to Fridays Support!
Resolving Delivery Delays or Lost Shipments
Backlogs at partner pharmacies or logistical challenges during high-demand periods may contribute to delays.
If your medication has been delayed or lost in transit:
Use the tracking number shared in your email or portal.
Check periodically for updates from the shipping service.
If the delivery status does not update after several days, contact Fridays Support to investigate the issue and liaise with the shipping team.
Processing timelines: Shipments are processed and delivered over 7–10 business days (excluding weekends).
Standard: 5–7 business days
Shipping Method: 1–2 days
Delays may still occur during high-demand periods or logistical backlogs.
Managing Consultation and Refill Requests
Some subscriptions require new consultations before requesting refills. Here's what you need to do:
Log in to the patient portal.
Navigate to the 'Consultations' tab and click 'New Consultation.'
Complete the prompts to schedule a video visit with a provider.
If past orders block a new request, follow the instructions under Pending Status Blocks New Orders.
Incorrect or Incomplete Medication Deliveries
If the medication received does not match your request:
Notify the support team immediately.
Provide photos of the incorrect or incomplete medication (e.g., empty vial).
Proof of Prescription Requirements
If a request is flagged as 'Awaiting Proof of Medication,' ensure the following details are visible in your prescription photo:
Medication name
Dose and frequency
Patient's name and date of birth
Prescription date (within the last 7 weeks)
Upload it to your portal. If the prescription is older than 7 weeks, book a video consultation to renew.
Steps to Rectify Incorrectly Marked Statuses
If you mistakenly marked your medication as received, contact Fridays Support for resolution.
If the portal displays outdated information, logging out and logging back in often resolves display issues and refreshes the status.
Contact Support
Still having issues? Reach out to Fridays Support with details about your concern, such as screenshots, order information, or shipment tracking numbers, to get immediate help.