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How do I handle damaged, broken, or leaking medication vials and understand replacement or refund policies?

If your medication arrives damaged, broken, or leaking, we're here to help make it right. Prescription medications cannot be returned or refunded once dispensed, but depending on the situation, you may be eligible for a replacement at no charge.

Updated over a week ago

Defective or Leaking Vials

If your vial arrived defective or leaking, follow these steps:

  1. Contact Fridays Support as soon as possible and provide clear photos of the issue.

  2. Our team will review your case and coordinate with the pharmacy. You will not be asked to return the defective vial.

  3. Once the review is complete, a replacement will be issued at no charge.

To avoid delays, please respond promptly to any follow-up requests from our team.

Broken Vials

If your vial was broken due to an accident:

  1. Contact Fridays Support through the patient portal with photos and a description of what happened.

  2. Broken vials due to accidents may require a replacement fee, which will vary depending on the circumstances.

Refunds for Damaged Medication

Because prescription medications cannot be returned once dispensed, refunds are generally not available for damaged or broken vials. Replacement is the standard resolution.

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