If you have a transportation provider you prefer — whether for comfort, accessibility, or past experience— you can now set that provider as your preferred provider in the app. When you have a preference on file, we'll try to assign that provider to your future trips when they're available.
Step-by-Step
1. Select a Preferred Provider on Your First Trip
When you finish booking a trip, you'll see a prompt to select a preferred transportation provider.
Search or browse the list of available providers in your network.
Select one, or dismiss the prompt if you'd rather not choose — selecting a provider is optional.
2. Update or Remove Your Preference Later
Go to your member profile and find the Preferred Transportation Provider section.
If you already have a preference set, you'll see its name along with an option to change it.
Tap to edit, then search or browse to select a new provider
Your update saves immediately and takes effect on all future trip assignments. You'll see a confirmation message once it's updated.
Key Notes
You can only select one preferred provider at a time.
Near the selection screen, you'll see this disclaimer: “We'll try to assign your preferred provider, but availability and other factors may affect the assignment.”
If you don't select a preferred provider, trips are assigned using our standard process based on rates and availability.