How to get help from Kiwi Return Saver Support

We’ve made it faster and easier to get the support you need - all directly inside the Kiwi Return Saver app.

Our built-in In-App Messenger is your one-stop hub for assistance, updates, and helpful resources. Whether you need guidance with return setup, policy customization, or integration with your store, everything starts here.

From your Kiwi Return Saver dashboard, click the chat icon in the bottom-right corner.
Then select “Send us a message” to start a new conversation with our team.
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If you contact us outside our support hours (Monday–Friday, 9 AM–5 PM EST), you’ll see an automated message letting you know we’re currently offline.

Once we’re back online, one of our specialists will respond as soon as possible.

If you’d rather reach us by email, you can contact us directly at returnsaver_app@staytuned.digital

When emailing, please include the following details so we can assist you faster:

Our team will review your message during support hours (Monday–Friday, 9 AM–5 PM EST) and get back to you as soon as possible.

Under Messages, you can easily review all your conversations with our team:

If we need additional information - like screenshots, store URLs, or return examples - you’ll receive a follow-up message right inside this section.

If you select Visit Help Center, you’ll be redirected to our self-service Knowledge Base - a collection of articles designed to help you get the most out of Kiwi Return Saver.

You’ll find step-by-step guides and quick answers for:

Our goal is to make finding answers and getting help as simple and seamless as possible - all without leaving Kiwi Return Saver.