Kiwi Return Saver helps you recover profits by offering customers a discount in exchange for waiving their return rights. This guide walks you through how to set up and launch your first campaign.
⚠️ Important Note: Kiwi Return Saver is currently available only for U.S. merchants.
🎥 Need a visual walkthrough? Check out our Kiwi Return Saver video playlist here.
Step 1: Create Your Discount Campaign
In the Create Discount Campaign step and click "Create Campaign".
Click “Create Campaign.”
Name your campaign.
Set a launch date (This is optional and can be unchecked. Only available on paid plans).
Choose a discount type:
Percentage (%) OffWhat: Reduces price by a percentage (e.g., 10% off $100 = $90).
Best for: Products under $100 or when you want the discount to scale with price.
Why: Feels like a bigger deal on higher-priced items and encourages larger purchases.
Fixed Amount ($) Off
What: Subtracts a fixed dollar amount per unit (e.g., $5 off a $20 item = $15).
Best for: Products over $100 or when you want simple, clear savings.
Why: Easy to understand and appeals to customers who prefer straightforward discounts.
Quick tip: Use percentage discounts for lower-priced items and fixed amount discounts for higher-priced items to maximize perceived value.
Enter the discount value (e.g., 10%).
Customize the Display
Set the badge text (e.g., “Save $5”).
Choose a badge color.
Add a Return Saver message that briefly explains the offer terms and conditions (shown via the “i” icon).
Click “Next Step: Select products.”
Click "Add from collection" to choose an entire product collection. Or select "Select individual products" to add specific items. If adding individual products, use the search or filters (by product title, product ID, barcode, or SKU) to find and select them. Alternatively, you can click "Add via Shopify Tags" to add products based on their assigned tags.
Step 2: Enable the App on Your Storefront
To display the no-return offer on your product and cart pages, the app must be embedded in your live theme.
In the Kiwi Return Saver dashboard, go to the onboarding steps.
On the second step, click “Open Theme Editor.”
In Shopify’s Theme Editor, find and toggle on the “Kiwi - Return Saver” app embeds.
Cart Drawer – Displays your no‑return discount campaign in the cart drawer.
Cart Notification – Shows your no‑return discount campaign in the cart notification popup.
Cart Page – Displays your no‑return discount campaign on the full cart page.
Product Page – Displays your no‑return discount campaign on the product page.
Finally, click “Save” in the top-right corner.
⚠️ Important Note: The discount will not appear on your storefront unless the app embeds are enabled and saved.
Step 3: Activate and Test Your Campaign
Click “Open Campaign Page” and then “Activate Campaign.” Customers will now see the option to waive their right to return in exchange for a discount. Woohoo!
Visit a product page for a product included in your campaign
Confirm the Return Saver badge appears correctly
Click the info (“i”) icon to verify the waiver message
Test the opt-in and checkout flow to ensure everything works as expected
If anything isn’t working as expected, or if you need help optimizing your campaign, reach out to our support team. We’re happy to help!