Kiwi Return Saver helps you recover profits by offering customers a discount in exchange for waiving their return rights. This guide walks you through how to set up and launch your first campaign.
Step 1: Enable the App on Your Storefront
To display the no-return offer on your product and cart pages, the app must be embedded in your live theme.
In the Kiwi Return Saver dashboard, go to the onboarding steps.
On the first step, click “Open Theme Editor.”
In Shopify’s Theme Editor, find and toggle on the “Kiwi Returns” app embeds.
The CartDrawer embed will allow Return Saver to display your no-return discount campaign on the cart page.
The Product embed will allow Return Saver to display your no-return discount campaign on the product page.
Finally, click “Save” in the top-right corner.
⚠️ Important Note: The discount will not appear on your storefront unless the app embeds are enabled and saved.
Step 2: Create Your Discount Campaign
Go to the Discount Campaigns page.
Click “Create Campaign.”
Name your campaign.
Set a launch date (This is optional and can be unchecked. Only available on paid plans).
Choose a discount type:
Percentage (%) OffWhat: Reduces price by a percentage (e.g., 10% off $100 = $90).
Best for: Products under $100 or when you want the discount to scale with price.
Why: Feels like a bigger deal on higher-priced items and encourages larger purchases.
Fixed Amount ($) Off
What: Subtracts a fixed dollar amount per unit (e.g., $5 off a $20 item = $15).
Best for: Products over $100 or when you want simple, clear savings.
Why: Easy to understand and appeals to customers who prefer straightforward discounts.
Quick tip: Use percentage discounts for lower-priced items and fixed amount discounts for higher-priced items to maximize perceived value.
Enter the discount value (e.g., 10%).
Customize the Display
Set the badge text (e.g., “Save $5”).
Choose a badge color.
Add a Return Saver message that briefly explains the offer terms and conditions (shown via the “i” icon).
Click the “Save” button at the top of the page.
Step 4: Select Products for the Campaign
Click “Next Step: Select products.”
Click on "Select individual products." Find and select the products you want to add by using search or filters (by Product title, Product ID, Barcode, SKU).
Click “Add” and then “Activate Campaign.” Customers will now see the option to waive their right to return in exchange for a discount. Woohoo!
Step 5: Test Your Campaign
Visit a product page for a product included in your campaign
Confirm the Return Saver badge appears correctly
Click the info (“i”) icon to verify the waiver message
Test the opt-in and checkout flow to ensure everything works as expected
If anything isn’t working as expected, or if you need help optimizing your campaign, reach out to our support team. We’re happy to help!