Skip to main content
All CollectionsTroubleshootingSize Charts
Why Don’t I See the “cm/inches” Conversion Button?
Why Don’t I See the “cm/inches” Conversion Button?
Updated over 3 months ago

The conversion button is a great feature to give your customers the flexibility to view their size using their preferred unit of measurement. For instance, you might list measurements in inches, but some of your customers may be more familiar with centimeters.

Troubleshooting: Why the “cm/inches” Conversion Button Isn’t Showing

If you're not seeing the "cm/inches" conversion button on your size chart, follow these steps:

  1. First, verify that under the "Table Unit Settings," the "Display both Imperial (US) & Metric unit measurements" option is enabled. You can find this setting by navigating to Styles & Settings > Size Chart > Table.

  2. Ensure that you've selected the Conversion Button as the "Unit conversion display mode."

Note: You can choose between different display modes for unit conversion:

  • Conversion Button

  • Inline Text

  • Inline Cell

Make sure that the Table unit conversion is set within the size table settings. This helps the Kiwi app recognize the numbers in your size table and convert them correctly.

And that's it! Once these settings are configured, your customers will be able to switch between cm and inches using the conversion button. If you need further assistance, don’t hesitate to reach out to our fantastic support team. We're always here to help!

Did this answer your question?