Merging Sessions
There is currently no way to merge sessions directly within Klarify - but there are two workarounds you can use today.
Why does this happen?
Sessions commonly get split into two recordings due to:
Internet cutting out mid-session
Switching from video to phone audio during a session
A phone screen going to sleep/screensaver mode during recording, ending the session unexpectedly
A browser tab or app interruption
Workaround 1: Merge Notes with Klara (Recommended)
If you already have two separate sessions in Klarify, you can combine them into one note with Klara:
Open the first session and copy its transcript
Open the second session and open its note
Select the Klara button at the top of the note
Paste the transcript from the first session into the chat
Ask Klara: "Please combine these two sessions into one note - they were from the same session that got split up."
Klara will merge both parts into one complete clinical note.
Workaround 2: Merge Audio Files Before Uploading
If you haven't uploaded the recordings yet, you can merge the audio files outside of Klarify first, then upload the combined file as a single session.
Klarify does not merge audio files for you, so do the merge on your own device, using whatever tool you trust with client audio. Session recordings contain health information, so avoid free websites that process your files on their servers.
Once merged, upload the combined file to Klarify as a single session.