All Collections
Password Reset/ Updating your Password
Password Reset/ Updating your Password

Forgot Your Password or Login Details

Updated over a week ago

If team members forget their passwords, Klipboard provides a convenient password reset option accessible from both the web dashboard and the mobile app. Whether accessing the platform via a computer or a mobile device, team members can initiate the password reset process with ease. Simply follow the prompts provided in either interface to confirm identity and establish a new password. This flexibility ensures that team members can regain access to their accounts seamlessly, promoting a user-friendly experience and maintaining the security of Klipboard accounts.

Team members have the convenience of resetting their passwords anytime through the login screen on either the Web Dashboard or the Klipboard mobile app. Simply locate and select the 'Forgot Password' link at the bottom of the login screen, whether you are accessing Klipboard via the web dashboard or mobile app.

For team members using the Klipboard mobile app, updating their password is a straightforward process through the Forgot Password reset method. Follow these steps:

  1. On the app login screen, select either the "Forgot Pin" or "Forgot Password" link.

  2. Enter your Klipboard account email address when prompted. This will generate an email containing a reset password link.

  3. Open the email and select the provided reset password link.

  4. Follow the instructions to set your new password.

  5. Once completed, you will have access to your account.

Please be aware that some email providers may mark Klipboard's emails as spam, so it's advisable to check your spam folder if you don't receive the email promptly.

Additionally, if enabled, users can update their Klipboard app pin code access by logging into their device and selecting "Settings" > "Reset Pin Code" option. This offers users flexibility in managing their app access and security.

To update a team member's password, follow these steps within the Klipboard Web Dashboard:

  1. Navigate to "Settings" and select "Manage Team."

  2. Find the specific team member for whom you want to update the password.

  3. Click on the "Edit" option associated with that team member.

This will take you to the editing interface where you can make changes, including updating the password for the selected team member. After making the necessary updates, be sure to save the changes to ensure the new password is applied successfully.

To reset the password for a team member in the Klipboard Web Dashboard, follow these steps:

  1. Scroll down to the 'Reset Password For Team Member' section.

  2. Switch the toggle to 'Yes.'

  3. Type in the new password in the provided field.

  4. After adding the new password, select 'Submit.'

Once you've completed these steps, the password for the team member will be successfully reset. You can then share the updated password with the respective team member to ensure they have access to their account with the new credentials. This process provides a secure and efficient way to manage team members' passwords within the Klipboard platform.

It's important to note that any team member with access to the web dashboard can update their password, or the passwords of other team members, by following the same steps outlined for updating team member passwords.

This self-service feature allows team members to manage their account security efficiently and independently. By following the specified steps within the web dashboard, team members can reset and update their passwords as needed, contributing to a streamlined and user-friendly experience.


Did this answer your question?