Resetting your Password

Team Members can reset their password at anytime via the login screen on the Web Dashboard or the Klipboard mobile app.

  • Simply select the 'Forgot Password' link that is at the bottom of the login screen on the web dashboard or mobile app

  • You will then be prompted to enter your Klipboard account email address and this generate an email in which there will be a reset password link.

  • Once you select the link you will be asked to set your new password. Once done you will have access to your account. 

Please note. Some email providers may mark our emails as spam. Please check your spam folder if you have not received the email within a couple of minutes.



Admin - Updating a Team Member's password

You can update a Team Member's password through the All Team Members section within the Klipboard Web Dashboard by selecting the Edit option on the particular Team Member whose password you wish to update.

Scroll down to 'Reset Password For Team Member' and switch the toggle to 'Yes', then type in the new password. Once you have added the new password select submit. 

You can then share the updated password with the Team Member.

Please note: Any Team Member with access to the web dashboard will be able to update their own password by following the same steps in respect to their own account.



iPad, iPhone, Android App - Resetting password and updating app pin code

A Team Member on the Klipboard mobile app can update their password via the Forgot Password reset method. You simply need to select the 'Forgot Password' link on the app login screen and you will then be prompted to enter your Klipboard account email address and this generate an email in which there will be a reset password link.

Once you select the link you will be asked to set your new password. Once done you will have access to your account. 

Please note. Some email providers may mark our emails as spam. Please check your spam folder if you have not received the email within a couple of minutes.

Additionally, if enabled, a user can also update their Klipboard app pin code access via logging into their own device and selecting Settings > Reset Pin Code option.


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