If team members forget their passwords, Klipboard provides a convenient password reset option accessible from both the web dashboard and the mobile app.
Team members have the convenience of resetting their passwords anytime through the login screen on either the Web Dashboard or the Klipboard mobile app. Simply locate and select the 'Forgot Password' link at the bottom of the login screen, whether you are accessing Klipboard via the web dashboard or mobile app.
For team members using the Klipboard mobile app, follow these steps:
On the app login screen, select either the "Forgot Pin" or "Forgot Password" link.
Enter your Klipboard account email address when prompted. This will generate an email containing a reset password link.
Open the email and select the provided reset password link.
Follow the instructions to set your new password.
Once completed, you will have access to your account.
Please be aware that some email providers may mark Klipboard's emails as spam, so it's advisable to check your spam folder if you don't receive the email promptly.
Additionally, if enabled, users can update their Klipboard app pin code access by logging into their device and selecting "Settings" > "Reset Pin Code" option.
To update a team member's password, follow these steps on the Web Dashboard:
Navigate to "Settings" and select "Manage Team."
Find the specific team member for whom you want to update the password.
Click on the "Edit" option associated with that team member.
This will take you to the editing interface where you can make changes, including updating the password for the selected team member. After making the necessary updates, be sure to save the changes to ensure the new password is applied successfully.
Scroll down to the 'Reset Password For Team Member' section.
Switch the toggle to 'Yes.'
Type in the new password in the provided field.
After adding the new password, select 'Submit.'
Once you've completed these steps, the password for the team member will be successfully reset. You can then share the updated password with the respective team member to ensure they have access to their account with the new credentials.
