⚠️ Please note: Pre-auth adjustments may take up to 5 minutes (or longer) to process. If you need an instant result, we recommend:
Collecting the original authorised amount, then
Charging any additional amount via card payment or another method
🆕 Create a new Pre-Auth
1️⃣ Go to Pre-Auths from the ☰ menu
2️⃣ Enter the amount and tap Continue
3️⃣ Customer presents their card (tap, insert, or swipe)
4️⃣ Pre-Auth is reserved — a reference number will appear on the receipt
📂 Manage an existing Pre-Auth
1️⃣ Tap Manage pre-auth
2️⃣ Enter the 6-digit Pre-Auth reference from the receipt
3️⃣ View Pre-Auth details including amount, expiry, and options
💰 Collect from an existing Pre-Auth
1️⃣ Press Collect amount
2️⃣ Enter the 6-digit Pre-Auth reference
3️⃣ Enter the amount to collect and tap Continue
4️⃣ Once approved, funds are collected and the rest (if any) is released back to the customer
✏️ Adjust an existing Pre-Auth
1️⃣ Press Adjust pre-auth
2️⃣ Enter the 6-digit reference from the receipt
3️⃣ Enter the new amount and tap Save adjustment
4️⃣ The Pre-Auth amount is updated and expiry is reset
⚠️ Please note: Adjustments may take up to 5 minutes (or longer) to process.
If you need an instant result, especially when increasing the authorised amount, we recommend:
Collecting the original authorised amount, then
Charging any additional amount via card payment or another method
🔓 Release a Pre-Auth in full
1️⃣ Enter the 6-digit reference from the receipt
2️⃣ Press Release pre-auth (may require PIN)
3️⃣ The full amount is released back to the customer
