You can reset or change your password at any time using the Kontist app on your smartphone or the WebApp on your computer.
Important: Please complete the process entirely on your smartphone or only via the WebApp. Switching between devices may lead to issues.
In the Kontist App (Smartphone)
Make sure you're using the correct email address – the one you used to register your Kontist account
Open the app – below the password field, tap on “Forgot password”
Follow the link – you’ll receive an email with the next steps to reset your password
Didn’t receive the email?
Check your spam folder
Wait at least 30 minutes before requesting a new email
If you’ve requested multiple emails: Only use the link from the most recent one
In the Kontist WebApp (PC)
Go to app.kontist.com
Enter your email address and click “Forgot password?”
Make sure you’re using the correct email address
You’ll receive an email with further instructions
Confirmation is done via TAN sent to your smartphone
Password Requirements & Security
Your new password must be at least 8 characters long
It must include at least 1 letter and 1 number
If you enter your password incorrectly five times in a row, your account will be temporarily locked for 1 hour for security reasons. After that, you’ll be able to log in again as usual.