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How can I change my email address or other personal data?

name changes – address – marriage – nationality – password

Updated over a week ago

It’s important to keep your personal information up to date. Here’s how to easily make changes.

How do I update my email address or private address?

You can update this directly in the app:

  1. Open the Kontist app

  2. Tap Profile (top left)

  3. Select Settings

  4. Go to Personal information

  5. Tap on Email or Private address to update

How do I change my name, nationality or gender?

To update your name, nationality, or gender:

  1. Contact us via the in-app chat
    or send us an email at support@kontist.com

  2. Please provide the following documents:

Name & Gender – We need:

  • An official document showing the change (e.g. marriage certificate or updated birth certificate)

  • A copy of your valid ID (front and back of your ID card or your passport)

Nationality – We need:

  • A copy of your new national ID card (front and back) or your passport

How do I change my password?

To change your password, click on “Forgot password” in the login screen — either in the app or in online banking.
You can then reset and set a new password.

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