Whether you’d like to submit an invoice for using your preventive care budget or file a claim, it’s very easy to send us all the documents.
You have two options: The easiest way is to submit your claim through a form in the Lassie app. In the “Insurance” section of the app, you’ll find both an overview of your previously reported claims and the option to submit an invoice under “Submit invoice.”
Alternatively, you can also send everything by email to schadenteam@lassie.de.
Please include the following information with all claims:
a description of the issue, including onset of symptoms or when the accident occurred,
the full invoice(s),
the visit details/report from the veterinarian,
all receipts,
any prescriptions from the pharmacy.
When you’re submitting the first claims for your pet (even if it’s just preventive care), the following information is helpful to speed up the process for future claims:
the microchip number or tattoo (this is required for cost coverage),
medical history, diagnosis, and medical record (last 24 months).
If the claims team have requested further information, you may need to additionally submit:
A signed waiver of confidentiality (Schweigepflichtsentbindung),
your pet's medical history from the past 24 months,
or a questionnaire filled by the vet.