We’re so sorry for your loss. Losing a pet is never easy, and we’re here to support you every step of the way. Policy cancellation will be processed based on the date of your pets passing.
If your pet passes away or is put to sleep by a vet due to illness or injury during the policy year, you can submit a claim to cover the costs:
Cost of euthanasia: Bronze £100, Silver £250, Gold £250
Burial or cremation: Bronze £0, Silver £150, Gold £200
Death Cover (if added): Covers the original purchase cost of your pet, up to £6,000
Please check your policy documents for any exclusions.
You can get in touch with us via live chat, phone, email, or through the app to submit your claim or talk through the next steps.
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Extra support:
Losing a pet can be really hard. You might find it helpful to reach out to pet bereavement services, such as:
Pet Bereavement UK – Free confidential support for pet loss: 0800 096 6606
Blue Cross Pet Bereavement Support – https://www.bluecross.org.uk/pet-loss
Taking care of yourself during this time is important, and it’s okay to seek help.
We’re here to help guide you through the process and support you as best we can. 🐶🐱