We really hope it never happens, but if your pet goes missing or is stolen, your policy includes cover to help bring them home.
A reward for their safe return — up to £500 on Bronze and Silver, up to £1,500 on Gold
Advertising costs to raise awareness, such as leaflets, local ads or social media ads — up to £100 on all plans
There are some time-sensitive steps you must take. These are conditions of the cover, so if they are not met we will not be able to pay the claim:
Notify the police within 48 hours and get written confirmation
Notify your microchip provider within 48 hours
Notify your local dog warden within 72 hours (dogs only)
Notify your local rescue centre within 72 hours (cats only)
Advertise the loss within 7 days, and keep confirmation to include with your claim
Your pet must be microchipped with up-to-date details, and you must take all reasonable steps to keep them secure.
A few other things to know. Rewards cannot be paid to your immediate family or anyone who lives with you. If you claim the reward and your pet is then found, the full amount must be returned within 30 days. We will only pay one claim under this cover per policy year.
Your policy stays in force while your pet is missing, as long as you keep paying your premium, so they are still covered if they come home and need treatment.
If you have Death Cover added to your policy, that may also pay out if your pet is missing or stolen for more than 60 days and is not recovered. 💛