Here's what to expect when it comes to payment at your policy's renewal.
Will my policy renew automatically?
Yes — we renew your cover automatically to make sure there are no gaps in cover. Ahead of your renewal, we'll let you know:
when we plan to take payment
any changes to your Terms and Conditions, cover limits or excess
what your new premium will be
How will payment be taken?
You'll continue paying in the same way you chose when you first took out your policy — either as a single annual payment, or in monthly instalments. Your new premium will be collected using your existing payment details, unless you update these beforehand.
Can my premium change at renewal?
Yes, your premium can change at each renewal. This isn't a fixed percentage — it depends on the pricing calculation carried out at the time, which can take into account factors such as any claims made, your pet's age, breed, and other details relevant to your policy.
What if I don't want to renew?
If you don't wish to renew your policy with us, please get in touch with our Customer Support team before your renewal date.
What if Lassie decides not to renew my policy?
We'll always let you know in advance if we don't intend to offer you a further year of cover.