If you cancel your policy partway through the year, outside of your first 14 days of cover, here's what happens to your payments.
Cancelling with no claims made
You can cancel your policy at any time, with no additional charge, as long as you haven't made a claim during the current policy year. We'll give you a pro rata refund for any cover you've paid for but haven't used, from your cancellation date onwards.
Cancelling after a claim has been made
If you've made a claim during the current policy year, you'll need to pay the full premium for that year before we're able to cancel your policy.
There are two exceptions to this:
your pet has passed away, or
your pet has been missing or stolen for more than 60 days and is never recovered
In either of these cases, you won't need to pay the remainder of your premium.
How do I cancel my policy?
Please contact our Customer Support team to cancel your policy.