We’re sorry you’re thinking of cancelling your policy! Before you do, we’d be happy to explore options with you, sometimes we can adjust your cover to better suit your needs.
You can cancel by contacting us:
Live chat (in the app or on our website)
Email
Phone
Or through the app
⚠️ Important: Please don’t cancel your direct debit before talking to us, as this could create gaps in your cover.
Cancelling within 14 days of your policy start or renewal
You may be eligible for a full refund of your premium.
If a claim has been made during this period, you’ll need to pay the full premium.
If you cancel due to your pet passing away during this period, you won’t need to pay any remaining premium.
Cancelling after 14 days
You can cancel at any time.
If you haven’t made a claim, we’ll provide a pro-rata refund for any unused cover.
If you have made a claim, the full premium for the policy year may need to be paid.
Exceptions: You won’t need to pay the remainder of the premium if your pet passes away or is missing/stolen for over 60 days and not recovered.
Our team will guide you through the process and make sure everything is handled smoothly 🐶🐱