Resetting your password

Tips on how to reset your account password.

Emma M avatar
Written by Emma M
Updated over a week ago

If you forget your password or would like to reset it, you can do so anytime by selecting, Forgot your password? on the main login page of our website or app.

Please ensure that when you click the 'Forgot your password' button to reset this, you are using the most up-to-date link we have provided you, and are doing the following:

* At least 8 characters long

* An upper-case letter

* A special character (such as $&^@)

* A number

Please note that this email may take up to an hour to reach your inbox, and may be automatically sorted into your spam/junk folders. If you do not receive the email, please add to your email's Safe List and then click the 'Forgot your password' link again on the login page.

If you have any issues logging in or accessing your account, please don't hesitate to send us a message.

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