Learn what you can do with Laybuy.
How is my limit applied?We can help you get a limit with Laybuy.
How can I add a new payment card?Removing and adding cards to your account is simple.
How do I reset my password?Tips on how to reset your account password.
How can I close my account?We don't want to see you go, but we'll show you how.
How do I update my email address, mobile number or both?It's always easier in the app, let's get you the help you need.
Can I use Laybuy while my address verification is pending?For New Zealand customers only.
Where can I use Laybuy to shop?The list grows everyday, and we aren't stopping any time soon.
What happens if I lose my card or it's stolen?We understand this happens and we're here to help.
How can I reopen my account?We'll guide you through the steps to get your account back up and running.
Why is my account suspended?Account isn't active? We can take care of that.
How can I activate my account?Not able to shop yet? Let's get that sorted for you.