All Collections
I'm shopping with Laybuy
Getting started with Laybuy
How to get set up and use your account.
So, how does Laybuy work?The ELI-5 of Laybuy, it's really that easy.
I need to verify my addressLet's walk you through the steps to get verified. NZ only!
How can I sign up to use Laybuy?Love paying later with Laybuy. Let's get you started.
Who can use Laybuy?Are we a match made in heaven? Let's check.
How much does Laybuy cost, is there a fee?We don't operate like that, interest is a thing of the past with Laybuy.
I'm a new customer, why can't I access Laybuy Card or App Exclusive merchants?This is a temporary issue we're resolving as quickly as possible.
How to use your account
Learn what you can do with Laybuy.
How is my limit applied and can I increase it?We can help you get a limit with Laybuy and the steps necessary to increase this.
How can I add a new payment card?Removing and adding cards to your account is simple.
Resetting your passwordTips on how to reset your account password.
How can I close my account?We don't want to see you go, but we'll show you how.
How do I update my email address, mobile number or both?It's always easier in the app, let's get you the help you need.
Can I use Laybuy while my address verification is pending?Yes, of course you can. But there are a few things to note.
Where can I use Laybuy to shop?The list grows everyday, and we ain't stopping any time soon.
What happens if I lose my card or it's stolen?We understand this happens and we're here to help.
How can I reopen my account?We'll guide you through the steps to get your account back up and running.
Why is my account suspended?Account isn't active? We can take care of that.
How can I activate my account?Not able to shop yet? Let's get that sorted for you.
Managing your purchases
Review, pay or pause your order, all through the App.
Can I change my payment date once I've placed my order?Need to change the date? Let's talk about your options.
Can I pause my payments?
How long will my purchase take to arrive?Delivery is up to the merchant, it's always best to check with them.
All things payments
Whether paying an instalment or placing an order.
How do I make a payment?Paying for instalments once an order is placed.
Have a problem when trying to make a payment?Payments are complicated and sometimes things can go wrong.
What is Boost and how do I get my hands on that?The simple guide on getting more bang for your buck.
Can I make fortnightly payments?Let's discuss the other ways to pay with Laybuy.
How do payments actually work?The good news, it's ridiculously simple.
What is Laybuy Card?Card makes in store payments a breeze.
My payment has timed outThings happen in the world of payments, let's set it straight.
Returns and refunds
Understand the process for starting a return and refund.
How do refunds work?Whether in store, online or using a Laybuy Card, refunds are always the same.
I've returned my purchase, can I pause my payments?Yes, yes you can. Let's show you how.
What happens if I don't receive my purchase or it's damaged?We know how of a pain this is, we're here to help.
I haven't received my refund yet. What do I do?What happens if you haven't received your refund?
Assigning a refund in the appHere we help you when a Card refund can't be automatically assigned.
Tap to Pay and in store payments
The best place to see how to use your Laybuy Card and place an order in store.
How can I use Laybuy in store?Online or offline? It's all the same to us.
Virtual Card
The one-stop shop for all things Virtual Card.
How does the Virtual Card work?Virtual card is the latest and greatest.
Where can I use my Virtual Card?Here we discuss where the Virtual Card can be used to shop.
What happens if I can't make my payments?Life can be hard some times, we have a trained team to help you in times of need.
I need help with hardshipWe have a dedicated team to support you every step of the way.
Why has my account been passed on to a third party (DebtManagers, InDebted, RML)?What happens if payments are outstanding for a significant amount of time.
Why has my account been assigned to CRS for collection?