Looking to give your participants greater peace of mind when registering for your events, or for ways to boost your revenue? Look no further. We work with Protect Group to help you offer enhanced refund terms to your participants, via Refund Protection.
Why?
Refund Protection can take your events to the next level in a number of ways:
Superior Participant Experience: The Refund Protect system from Protect Group processes refunds using artificial intelligence learning to ensure rapid & automated refund processing - with an average refund time of just 4 hours, & average 4.8 Star Trustpilot rating from over 23k reviews.
Boost Customer Confidence: Increase customer confidence with the broadest set of enhanced refund terms for life’s common emergency scenarios.
Protect & Grow Revenue: You keep the original registration payment and make additional revenue while your participants get refunded in full on your behalf.
Global Service: Refunds in any currency globally. The service is not classed as an insurance offering, meaning it can be offered to participants anywhere in the world without being restricted by insurance regulation.
Since the pandemic, we’ve also seen trends suggesting participants have become more risk averse. Experiments have also shown that offering Refund Protection can even increase conversion rate with participants - even when they choose not to actually add it to their basket.
Moreover, in enabling for your events, you the organiser will receive 25% of the profit made as a result.
How does it work?
Offering this new feature to your participants is simple. Refund Protection simply sits as an add-on in the registration flow of your event (just before the final Payment step). Here, participants are able to see how much adding Refund Protection to their registration will cost them, as well as see the scenarios (listed in full here) in which they’ll be able to claim a refund if needed.
💡 These screens show how Refund Protection is surfaced in the registration flow for participants. Click on the image to view a larger version.
Cost
In terms of cost to the participant, Refund Protection pricing is determined by Protect Group on a case by case basis. It is influenced by a range of factors, including time until event, location, sport, age and distance to event.
The average cost of Refund Protection for participants is around 10%. Some participants will pay more and some will pay less - as pricing is calculated dynamically, we can't guarantee this will always be the case, but you should expect that on average participants will pay something between 9-15% of their total basket price.
Fulfilment
Once they purchase the add-on, participants receive additional confirmation of this in their registration confirmation email, including the details they’ll need should they have to apply for a refund. This information is also available in their LDT account, where applicable.
In the event of this, you won’t need to lift a finger. Protect Group liaise with the participant directly to process the refund (providing they're able to submit evidence for their claim, in accordance with the terms and conditions they accept when they select Refund Protection).
Complete applications are refunded in fewer than four hours on average.
Fulfilment
Once the add-on is purchased, participants receive additional confirmation of this in their registration confirmation email, including the details they’ll need should they go on to request a refund. This information is also available in their LDT account, if they have one.
Should the go on to request a refund, Protect Group liaise with the participant directly to process this (providing the participant is able to submit evidence for their claim, in accordance with the terms and conditions they accept when they select Refund Protection).
Complete applications are refunded in four hours or less on average.
Example confirmation email for a participant including Refund Protection. Clicking the View your details link takes the customer to the Edit booking page. Participants can access the refund claim form here.
Refundable Registration also appears a line item in the payment receipt.
FAQs
Do I have to pay to use Refund Protection?
No - enabling this on your events is completely free as a Let's Do This partner organiser - in fact, a share of the revenue when a participant purchases this feature.
What does Refund Protection cover?
Protect Group covers a wide variety of circumstances, including injury and illness. For a full list of what’s covered, click here.
How can I get Refund Protection enabled?
Please contact your Partner Success Manager directly to enable Refund Protection on your registrations.
Need more help?
If you didn't find the answer you were looking for here, or something didn't make sense, use the 😞 emoji at the bottom of the page to message our team with your question or problem. We'll get back to you as soon as we can!