If you need help with a new task, you can easily submit a request to get things moving quickly. Simply log in to the Legal Nodes Online Portal and choose from two options, each designed to help you get the help you need as quickly as possible.

You will now be presented with two options.

Option 1: If you'd like to submit a form with details about your new request, then Click on "CREATE A NEW REQUEST"

Option 2: If you'd like to speak to your VLO about your new request, you can click "BOOK A CALL WITH YOUR VLO". We explore this option further on in this article (jump to guidance for Option 2: Book a call with your VLO).

Click on "CREATE A NEW REQUEST".

A form will appear on your screen.

The first field of the form allows you to choose which business this request relates to.

The second field of the form enables you to choose from a selection of requests.

If you choose “Create Custom Request”, you can type the details of your request into the form.

For example:

Once you have manually entered your details into a custom request, hit “SUBMIT” to send your request to your VLO.

Alternatively, use the drop-down menu to scroll through request options.

Choose a request type and click submit.

Your VLO will receive your request and will contact you for additional details or, if they have enough information from you, they can begin processing your request immediately.

Please note that submitting a new request will cost 1 credit. This credit covers the initial work by your VLO to investigate the request, perform basic research tasks, and prepare an offer containing time and delivery estimates from one or more service providers. If you don’t have enough credits, you can top up your credit balance. Learn more about how to purchase credits here.

If you’d prefer to speak to your VLO about your request and have them generate the request on your behalf, you can do so by clicking on “BOOK A CALL WITH YOUR VLO”.

A calendar will pop up with available dates and times for you to book a call.

Details of the call are provided on the left-hand side.

This information will tell you who will be hosting the call, the call duration, and where the call will be held.

Date and time options are provided on the right-hand side.

Be sure to check the time zone for the call, as your VLO may be operating in a different time zone. If you are having difficulty finding a date that suits you, contact your VLO for help.

Click on a preferred date. A list of available time slots will appear on the right-hand side.

If none of these time slots are suitable, choose another date.

If you see a suitable timeslot, click on it, and then click "Next" to proceed.

You will now be prompted to enter your details and book your call.

After you've scheduled your event, all invitees will receive an invite via their email. Some calendar software (such as Google Calendars) will automatically add the meeting to your calendar. Please double check the time and date and if you wish to change or cancel your booking, contact us as soon as possible

Once you've paid 1 credit to submit your request to the VLO and we have the necessary information regarding your request, your VLO will contact suitable service providers who are best placed to complete your project.

Your VLO will then build a Project Offer after speaking with service providers and obtaining task cost and delivery estimates from them. Once the Project Offer is compiled, it will be sent to you for review and approval. After you approve the Project Offer, work on your request can begin. Learn more about Project Offers here.