New

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In Progress

The order can not be canceled from the customer's side at this point in the order process because the freelancer may be working on the order.

Please wait until the order reaches its due date.
However, if you and the freelancer agree to cancel, the freelancer can cancel the order on their end when the order is "In Progress"

Delivered

If you are unhappy with the delivery of the order, you can open a formal dispute.

After customer support investigates your claims and if they are found to be valid, the dispute will side in your favor and you will receive a refund. Learn more about our dispute policy here

Late

The customer or freelancer can cancel the order by clicking the "Cancel Order" button at the right of your order page. Watch the tutorial here
If the order is canceled when it is in "late" status, the freelancer will receive a 1-star rating with an automatic review.
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