This list helps you troubleshoot if you experience issues purchasing a Leonardo.Ai plan. If you continue to have trouble, please contact support for further assistance.
What does the error "Check-plan-subscription-status subscription count is higher than 1" mean?
The error "Check-plan-subscription-status subscription count is higher than 1" happens when a user tries to make a purchase, and fails to complete payment due to an issue with the card transaction, generally caused by the bank declining the payment. As such, please check if your card has sufficient funds, etc. You can also contact your bank as to why they rejected your transaction. The error "Check-plan-subscription-status subscription count is higher than 1" will resolve by itself after around 24 hours. You can try making a purchase again when your card is ready after around 24 hours.