If you are using the Website or WebApp on your Mobile/PC/Laptop:
First, check on your PC/Laptop browser if you have given microphone permission, and if not you can try these steps:
Open "Settings" on your device.
Navigate to "Privacy" or "Security & Privacy" settings.
Find and select "Microphone" from the list of permissions.
Toggle the switch to enable access to the desired apps or programs.
After that give the following steps a try:
Update the app to the latest version. (If any)
Check for a toast notification at the bottom of the screen after the update. (If any)
If the issue persists, try opening the app in incognito mode.
Clear the cache from the browser, if you are using the browser to access Leya
Log out and then log in again.
Advanced steps for mobile phone users:
If you are using the WebApp please try reinstalling it
Check the volume buttons
Check your internet connection
Please note, that you need to give access to the microphone before using Leya AI on the WebApp.
In case you are using the push button then after Leya finishes speaking, you need to hold the push button and talk after 2-3 seconds.
You can change to Hands-free option for talking to Leya if the push button is not working properly.
Please note that our WebApp is built to work with Chrome, Edge, Opera, and Safari browsers. Make sure you have updated the browser.