There are a variety of reasons why a method of payment may not process the order. Look for a specific error message explaining why this payment method was not accepted.
You may need to review the information you have entered, or fill in missing details. Additionally, ensure that your payment details are up-to-date by visiting https://my.lifeway.com/payment-methods.
Clearing your browser's cache and cookies can resolve many payment-related issues caused by outdated or corrupted data. If this does not work, try accessing the Lifeway website using a different browser or device to identify whether the issue is browser-specific.
If the error continues to populate, consider how you are ordering today. Is this a personal order or an order for your organization? Make sure under "Ordering For" the correct account has been selected.
If using a credit or debit card, you may need to contact the financial institution to see if there are holds on this card, or if a spending cap has been met for that day if it is a shared account.
If your checkout screen clears before completing a payment, check whether you received an order or registration confirmation. If no confirmation was received, the transaction did not complete, and you were not billed.
If you still need assistance, you can always give our customer service team a call at 1-800-458-2772, Monday - Friday, 7:30am - 4:30pm CST or send us an email to customerservice@lifeway.com